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Business Profile

Hair Salon

Gypsylocs LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28th I met and consulted with ******* *************************** on getting extra small 14-inch locs, I decided to move forward with ******* and I put down a $100 deposit. On August 19, 2022, ****** *************************** installed loc extensions and placed the hair in two strand twist, on Sunday, August 21st I took down the two-strand twist, and to my surprise, there were several major issues. #1 These weren't the locs that she had shown me prior to installation. #2. The loc sizes ranged from large and med #3. The colors were off. #4. Some of the locs weren't locked. #5. The hair that was used is not 100% human hair. I sent her several messages and texts on Sunday up until Tuesday and ****** blocked me, so I went to the shop and spoke to the manager and he was able to contact her. She then decided to answer my messages only after the manager made her contact me. Her solution was to redo my hair after I purchased more hair, but at this point with her defrauding me, I was not interested in her doing anything else. I told her I would return the hair, but I was asking for a full refund and she declined. She's insisting that this hair is human, but two SMEs have analyzed this hair and both agreed that it is not human hair. I have also tested both the front and back and have also concluded that this hair is not human. I paid a total of $950.00 and I would like a full refund. This business stated on their site that they were committed to providing Human loc extension and installation. and she fell short.

Gypsylocs LLC is NOT a BBB Accredited Business.

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