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Business Profile

Health Care

R and E Health Care, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for R and E Health Care, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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R and E Health Care, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company falsely created documents with my signature under company R and E home healthcare and Sapphire home healthcare. The owner sent **** in my home to pretend to be physical therapist assistants and occupational therapist assistants and charged my insurance and created two invoices under both companies she used for payment from me. My medical record at this company was false and when asked to have records fixed and to be given a copy of medical records I was denied by owner and RN of company **** **********. I requested my medical record in writing on form given by office and was denied when given to **** ********** on 12/04/24 and I also emailed asking for medical records and corrections of visits. My insurance company was given false claims for services rendered to me for service before I was with the company, during the time I was receiving services and after being discharged. This company is the worst and if you are getting services from them check your invoices and verify the certification of the staff coming into your home. You can click on the link to learn about R and E home healthcare also know as Sapphire home healthcare being under investigation. Please be careful when receiving services from this home healthcare because I never in a million years thought this would happen.

    • Initial Complaint

      Date:09/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please review all charges and have the provider documentation for all services rendered. The week of R and E Healthcare Services has failed to correctly bill my son, ***************************** charges to BCBS and ********* February 17, 2022, R&E did not provide services for my son **************************** because the care provided **** was out of town. I believe R& E Healthcare has completed fraud with some of charges presented. The company was billing charges but deleting the claims and she refused to send me the claims back in January. I recently received a bill from her threatening to add interest to my charges but has failed to submit the claims to BCBS and ******** secondary insurance. I am very frustrated and stressed regarding this provider charges. I have never had any of his claims not paid and a provider making me responsible for $13,833.56 in charges. Please review and manage the claims. I have contacted his secondary insurance, ******** and informed them of the same issue. Charges should have been billed to insurance first before billing the patient. She didn't want me to submit the claims and deleted them. R and E Healthcare just recently send me the charges due to billing and deleting claims with BCBS which asked her for documentation. This has been very stressful and has caused me anxiety. This is not how a company should handle business for services. My son has autism and I have enough other issues to deal with than a provider that doesn't know how to properly bill charges for services rendered.

      Business Response

      Date: 11/08/2022

      I am fairly new with the company. I did send the letter with the hope of getting paid for the services that were rendered. It was not a threatening letter that was not my intention, just informing her of the outstanding balance with the hope that she would contact her insurance company for payment.
       
       

      Thank you
       
      *************************
      Director of Billing And Payroll
      For R and E Healthcare LLC
      P: ************
      F:************

      Customer Answer

      Date: 11/08/2022

      R & E Healthcare didn't communicate effectively with the insurance and lack of insurance billing caused the claims to not pay. They informed my insurance that they shredded claims and did not follow up for patient with the primary insurance BCBS. R & E Healthcare is a ******** provider and my son has ******** as secondary insurance. They sent the letter to make it my responsibility to pay over $13,000 in charges. Due to lack of communication and business ethic I have contacted both insurance companies to let them know of the situation. At this point, my insurance should be contacted by the provider for payment and not send me a bill for services rendered. The proper channels was not followed and I am very stressed about receiving a huge medical for my son that have autism. This is the only provider that I have encountered this issue. Also, some charges that I am being billed for are questionable because no services were rendered. 

    R and E Health Care, LLC is NOT a BBB Accredited Business.

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