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Business Profile

Heating and Air Conditioning

Diaz Insulation & Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/05/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 HVAC unit were installed on 3/1/23. On 4/27 the house goes under contract and a GAS LEAK IS DETECTED in the basement unit. Contract terminated. On 5/18 property is under contract again and inspector tells us the piped were completely side ways and had to be replaced, 2nd contract terminated. Property goes under contract again and on June 28, the new buyer finds a HUGE water leak from the second floor unit, this leak has been active and cause damage to the hallway and bathroom ceiling. Now what do I do? I have been trying to contact this company, as you can see, for MONTHS, with no response. Working with this company has cost me over $30,000 in damages and we are still counting and now my home is NOT LIVABLE THANKS TO DIAZ AIR LLC. I have no way of contacting the owners as they have blocked my cellphone. Manager keeps saying they will call me back but nothing. This job was clearly done by someone who was not licensed nor took the time nor care to do a proper Hvac instalation. Following up with the state, the department of consumer protection, BBB and my attorney as I write this. Beware. If someone would please call me back, make yourself responsable for your mistake and give me my money back so I can hire someone licensed, would really appreciate it. This company has caused great emotional and financial distress to my family as well as affected the health of all my potential buyers and agents showing the house- ************************************************************

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached is the invoice for my air condition repair. I called Diaz Air to tell me what was wrong with my cooling system. When technician arrived, he took the unit apart and proceeded to replace a part without telling me the problem nor the expense. He was on the cellphone the whole while speaking Spanish. After he replaced the part and put the unit back together, I had to ask how much. I was shocked when he said, $250.00. I asked why you didn't tell me before moving forward. He claimed parts were high in price after I complained about the high charged. He told me to get CASH! The pit of my stomach was aching because I knew the price gouged. I researched and found this to be true.

Diaz Insulation & Air, LLC is NOT a BBB Accredited Business.

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