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Business Profile

Heating and Air Conditioning

Metro Heating & Cooling, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an issue with my heating. I call my home warranty for repair, they came out advised the secondary transformer was missing at point of installation. Total cost to repair was $645.78. Being that this home was built in 2020 and I am the original owner I understand that things happen but for an important piece to be missing is huge. I then contacted the builder ***************** and they provided me with the installer of this unit which is Metro Heating and Cooling. I contact this company and spoke with ******, she advised me that they didn't need to replace this part. I explained that my heating is working perfectly now. I explained that a part was missing which caused the primary transformer to blow. I have a receipt and the people at *** are willing to explain that the secondary unit was missing. Since that has been replaced my unit is working fine. I am seeking a resolution by reimbursing the monies paid to *** Heating and my deductible from my home warranty.

    Business Response

    Date: 12/06/2023

    Metro Heating and Cooling, **** did install this system in 2020 and it has worked properly until the PrimaryTransformer malfunctioned 12/5/2023. These transformers fail from time to time due to power surges or other outside causes. The company that told her a zone system requires a secondary transformer is wrong and misled the customer. These zone systems require a secondary transformer if they have three or more zone dampers. This system only has two zones dampers therefore only the Primary transformer is required.

    While it is unfortunate that the customer has been misled and charged for parts they do not need, Metro Heating and Cooling, **** is not at fault so we will not reimburse the customer for these charges.

Metro Heating & Cooling, Inc. is NOT a BBB Accredited Business.

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