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Business Profile

Information Bureaus

411.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Bureaus.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    411.com has my personal information on the Internet without my consent

    Business Response

    Date: 09/13/2023

    Hello *****,

    Thank you for contacting the ************************ Team, my name is ***********. I wanted to follow up with information regarding the listing you reported.

    Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within *************************************************************************** paid services.

    After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.

    We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

    This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

    Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

  • Initial Complaint

    Date:04/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were in the process of setting up a ****** acct with 411 locals. We were "supposedly working" with them for over a month as they had charged us $49 for month one. We had ZERO output from them that 1st month. When we called them and said we wanted to cancel anything further they said they would drop the charge from $250 to $149 for the next 2 months, still stating this could be canceled at any time. We did not agree to this as we were working at the time they had called to discuss all this. We told them to call back the next day to discuss further. We repeated called and when we got to finally talk to someone which was 3 out of 10 times, we asked if we were on a recorded line which they said yes, we told them no less then 3 times in a row we were canceling. They then quit corresponding until 5 days later (April 10th) They have since billed us another $149 and today (Apr 10th) they told us they would cancel but we were responsible for another $20.33. During this last 5 day period they sent daily emails "We have been vigorously attempting to reach you regarding your online advertising campaign with us here, at 411 Locals. It is imperative that we speak with you as soon as possible. Please contact us right away! In the meantime, we will continue to work hard for you on maintaining your online advertising campaign and ensuring that prospective clients in your area can find and call you.". We NEVER received any phone calls, emails, or texts during this time other than this canned outright lie they had been trying to contact us. When we tried get ahold of them during this time our emails and phone calls were not acknowledged in any way. Absolutely terrible company and worse people working for these lying, cheating scum. We demand a refund of at least the $149 that they charged our credit card and take back the "final" charge $20.33"

    Business Response

    Date: 05/04/2023

    Hello ****,

    Thank you for contacting the ************************ Team, my name is ***********************

    Your inquiry appears to be unrelated to our Whitepages services. Whitepages is a private online company that provides people profiles.

    If you have any questions about Whitepages, please write back in more detail and include the name of the service you are referring to. You can also visit our *********** for immediate assistance.

    Whitepages is not affiliated with any phone company or printed White pages phone book. If you have any questions about your local phone book, please contact your local telephone company, or the local organization in charge of distribution.

    If the charges on your statement appears as WhitepagesINC you may contact ** at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST for assistance.

  • Initial Complaint

    Date:05/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi There,I have contacted 411.com multiple times to have my personal information removed from their website, in an effort to prevent identity theft. This is called an Opt Out request. I still have not have not had anyone from 411.com resolve this issue. Nobody from 411.com has replied to my email requests. This should be against the law. Can you please help me get my information removed from 411.com? Thank you

    Business Response

    Date: 03/28/2024

    Hello there,

    Thank you for contacting the ************************ Team, my name is ******. I wanted to follow up with information regarding the listing you reported.

    In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:

    The exact URL/web address in which your information is contained
    The full name as it appears on the listing
    The phone number as it appears on the listing
    The address as it appears on the listing

    Upon receiving that information, I will find all associated listings and remove them from the site.

411.com is NOT a BBB Accredited Business.

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