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Business Profile

Moving and Storage Companies

2 Brothers Moving

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 2 Brothers Moving's headquarters and its corporate-owned locations. To view all corporate locations, see

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2 Brothers Moving has 2 locations, listed below.

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    • 2 Brothers Moving

      610 Sigman Rd NE Suite B Conyers, GA 30013-1329

    • 2 Brothers Moving

      1545 Callaway Loop Atlanta, GA 30305

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5-9-2023 I hired 2Brothers Moving Company in which they move the majority of my large items and furniture, but no items that were glass. On 5-23-2023 they returned to my house to complete the move. I had a vintage Behr Brothers **** upright piano that also needed to be moved. The owner, ***********************, and the one helper moved the piano from my sunroom inside my house to outdoors where the moving truck was, with some difficulty. *****, began pushing the piano up the ramp of the truck with much difficulty. When I noticed that he was struggling, I stressed to him to do not try going further if he couldn't do it. I told him to just push it back into my garage. ***** insisted on continuing and stated," I can at least try." So he continued. When he pushed it mid-way up the ramp the piano began to tilt then it fell over and crashed. A few days later after the shock, I asked him to please remove the piano off of the property. I was told that he would send some of his guys to move it, but I would be charged another fee. I paid him $1,050. for this move and I told him that I should not have to pay him any more money. I asked him for his insurance information so I could file a claim and he stated to me "You were going to give the piano away anyway". Until this date 6-13-2023, I have yet to receive ******************** insurance information nor any remorse or apology for destroying my piano.

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