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Business Profile

Title Loans

First American Title Lending

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/1 I reached out to First American Title Lending to set up a post dated payment arrangement for 11/3. I sent a message to the regional manager as well as calling into the store speaking with a representative authorizing my debit card to be ran in the amount of $350. On 11/3 when the payment was to be ran the agent ran my card in the amount of $424 an authorized amount. Going against the Fair Debt Credit Practice Act. The agent advised the calls are recorded but she doesn't have access to listen. On another occasion I went into the office on 2/15 to make my February payment and the agent refused my payment. Advised I had to pay for the payment that is coming up for the next month as well. I was advised I would receive a call from the Sales Manager today 2/16 and that didn't happen either. The staff needs to be trained on the laws as well as how to speak with debtors. I have been in the finance industry for almost 18 years. I feel that the agent took advantage because they felt I didn't know my rights.

First American Title Lending is NOT a BBB Accredited Business.

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