We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Overlook Pointe - Cahec Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE APARTMENT COMPLEX HAS NO HEAT AND HAS NOT HAD ANY FOR OVER A YEAR. THIS IS A COMPLEX FOR SENIOR CITIZENS

    Business Response

    Date: 01/21/2025

    Ref- Response to Complaint #********
    Thank you for bringing your concerns to our attention.  We take all feedback seriously, as it allows us to ensure the comfort and satisfaction of our residents.
    Regarding the complaint about the heating issue at Overlook Pointe, we have thoroughly reviewed the situation.  Upon investigation, we found that the issue was not previously reported to our management office.  As such we were unaware of any problems with the heating system. After being made aware on 1/10/2025, we promptly reached out to the actual resident to confirm the details and resolved the issue immediately the same day.   It was clarified that the heat had only been out for a couple of days, not for a year as stated in the complaint.  We regret the inconvenience the brief outage may have caused and appreciate the resident's cooperation in resolving the matter.
    We would like to reassure you that the well-being of our residents remains our top priority.  To prevent any future miscommunication, we encourage residents to contact the management office directly with any maintenance concerns.  This ensures that we can address issues promptly and effectively. 
    Should you have any further questions or concerns, please do not hesitate to reach out to us.  Thank you for your understanding and for helping us maintain a comfortable environment for our residents. 

    Sincerely, 
    Shara M*****
    Community Manager

    Customer Answer

    Date: 02/04/2025

    Problem is resolved now.

Overlook Pointe - Cahec Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.