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Business Profile

Auto Services

DnC Collision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

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  • James G.

    Date: 01/06/2023

    Over the summer of 2022 my wife took her 2018 ****** Pathfinder in to have her passenger rear and rear hatch repaired and painted. Upon dropping it off we were told that the work would be done.Upon picking up the vehicle at first we didn't notice that the paint that the shop applied was charcoal gray as opposed to being black like the rest of the car. Once returning to the shop in late summer *** acknowledged that the color was off and that he being a man of his word would fix it. It was a Wednesday and he asked me to bring it in first thing the following Monday. This was around August I believe. In returning on that Monday *** informed me that he was swamped and couldn't get to it and asked me for two weeks. Two weeks later it was repeated under the same circumstance and bring it back in another week. Well another week passed..then a month. I returned another time and *** wasn't available because he's installing windshields on a military base. A few more weeks passed and *** can't paint because he broke his foot. 6 weeks later the boot is off but he can't get to my car because the owner was out for personal reasons. Once **** the owner returned from his personal situation I spoke with him directly. He informed me that he had spoken with *** and that they would get to my car if I dropped it off the week after Thanksgiving and, "make things right by me."It is now January 5th and my car has been sitting on their lot in the same exact place untouched. Of course they have received full payment from the insurance company and have ZERO motivation to do what they were paid to do. It's almost like they have no intention to honor what they promised to do months ago.Very unethical!

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