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Business Profile

Hardware Sales

Mayfield Ace Hardware

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered, paid, and received a pressure washer at Mayfield Ace Hardware. ****** is employee that handled transaction. Approximately 2 weeks later the pw handle stopped working completely. I drove to MAH and told ****** the pw handle stopped working. This conversation is a little fuzzy and I cant recall exactly what ****** said. But it was definitely something to the effect of ..give me a couple of days to get the problem solved I called a couple days later and spoke to ******. I asked ****** to check with ****** on status of my problem. ****** stated ****** said he left the guy a message and has not heard back . I believe another day goes by and I call and ****** is not available. Another few days go by and I had still not heard back from ******. I call MAH ask for ****** and I get ***. *** tells me I will get another new pw ordered and it will be on the truck Monday (not sure of exact dates). Be here first thing Monday morning and we will swap it out. I show up Monday. *** and ****** stated the new pw was not on delivery truck. I left the defective pw handle with ***. I get home that same day and *** calls me and says the pw WAS on the delivery truck and to come back at my convenience. I return the next day and *** claims to have fixed my original handle. *** claims it had trash in it due to me being on well water. I disagreed. None the less I take the repaired handle home. I tried using the repaired handle and it did NOT work. Cant remember how I got to the next point but I next had a face to face conversation with ****. **** gave me many reasons/excuses as to why my problem was not solved yet. **** did acknowledge the fact my pw was under warranty. A week goes by and ***** answer this time was I sent the guy an email and he hasnt responded . Few more days go by. Today I called and asked for **** and I got ***. *** says we have all tried to help you, you need to speak with ***. *** is owner. Ive wasted enough time and decided to contact the BBB

Mayfield Ace Hardware is NOT a BBB Accredited Business.

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