We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Mowers

Snapper Pro-Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mowers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Justin Y

    Date: 07/15/2024

    I had a terrible time with Snapper Pro out in ********* today. I took my mower up there yesterday on 7-11-24, because it had cut off on me in the middle of a lawn. Mind you the day before on 7-10-24 I had taken the mower up there for the same issue. On 7-11-24 I go to pick my mower up, they supposedly drained both tanks, cleaned the carburetor, and replaced the oil/gas filter. I go straight to the QT on Salem Rd and put gas in the left tank of the mower directly from the pump, I even used the same gas that I put in my mower in my truck. I get to my first yard and before I could make my first round around the yard, the mower shuts off. I call Snapper Pro and inform them of what's going on and they told me to bring it back up there, that was all on 7-11-24. They call me this morning on 7-12-24 to tell me that there was even more water in the tank than the first time I had originally brought the mower to them. On the phone, **** told me to come up there because he wanted to show me the gas coming out of the tank personally and wasn't to do it for free again. In my mind I thought, "You didn't do it for free the first time, we paid." Everything is under warranty, but if it's a gas issue the warranty doesn't cover it. I've brought the mower up there twice to them and it seems like they want to avoid servicing the mower under warranty by claiming a gas issue. The mechanic, ****, was terrible with his customer service and coming up with a solution to move forward. They wanted me to pay another hundred dollars to service the mower again, when on the phone he said "free". I asked him to show me the gas out the right tank, because I never put fuel in there so the fuel that was in the right tank was the gas that they used and he refused. I called my business partner to come up there, who's also a mechanic, he dealt with **** and **** refused to show him the gas out of the right tank as well. My partner checked the right side and found water in the tank **** claimed to have fix

Snapper Pro-Lawn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.