Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/2024, I spoke with **** ******* at the listed number and confirmed he provided regrouting services. We settled on a price of $985 to regrout my bathroom floors and add a barrier in the downstairs bathroom. 6/13 **** and one other gentleman arrived to begin the floor. **** left and only the non-english speaking worker remained. I communicated with **** via text, and paid for the job being done at approx 4pm. We were told to stay off the floors for 24 hours. On 6/15 I reached out to **** and found out the old grout was never removed, as the new grout was chipping and cracking all over the place.. I sent multiple pictures of the poor job done, and he assured me someone would be back out on Monday 6/17 to fix it. Via text, on 6/17, **** confirmed the old grout will 'now' be removed and replaced with new grout. At this time, I asked for my money to be refunded until the job was complete. He refunded half of what I paid. On that same day, the gentleman worker left around noon and hadn't returned before we had to leave around 4:30pm. The floors were not complete. 6/18 they returned (this time with **** and 2 workers). Floors looked good, and they finished up that same day. 8 days later, 6/26 I sent **** several pictures of the grout again chipping and cracking and requested a full refund. He said he'd be back out again to fix it. Never heard from him again despite multiple calls and texts. 7/12, 7/15, 7/19, 8/7 I continued to reach out with no reply. On 8/8 I received a partial refund ($250) and was promised the rest would be sent by 8/19. I have not heard from him since, nor have I received any additional money. I initially asked for a partial refund, but I now want a full refund based on the horrible service and cost to redo the work because of their poorly done job.

  Business Response

  Date: 05/16/2025

  Hi *** ****** Lynch 

  In short words i would like to be fully responsible for the repairs that were not taken care as the client expected. Me as the owner of my company Ebenezer Construction LLC, I would like to get this problem solve in the best way possible. As mention on the complaint letter from Ms. ******* i sent back a refund payment for the repairs. I know its been a while since this repairs took place. So if to solve this issue a full refund is wanted by the client i can refund the total payment, also subtracting the first payment i sent. I can make this payment no later than 5-30-25. Please feel free to contact me Ms. ******* Thank you!