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Business Profile

Animal Removal

Krazy Critter Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a house in *******, ** that we were told had once had a rodent problem in the attic. The previous owner stated that they had paid Krazy Critter Removal of *******, ** some $1800 to remediate the problem in February of 2023. We were shown the contract by the previous owners and were told the problem was fixed. My wife, ********, and I found out otherwise when we started hearing animal scratching in our ceiling and walls when colder weather commenced in the fall of 2023. I called the company in mid December of 2023 complaining of a rodent infestation and they agreed to come look at the house. "*****" did come inspect the attic the last week of December. We sat in our kitchen and discussed what he found. He said he did find droppings and gaps in the house where rodents could enter and the company could come out and fix this for "about" $2000. At this time I realized he didn't know the house was still under contract, as it is valid for one year. When I told him, he seemed surprised. He asked to see the contract and I showed it to him. I commented that apparently the work he had charged the previous owners for had not been done. He had no comment. He agreed that the company would come back out and fix the problem. Since that time we have had three appointments with them to come back and truly fix the problem. They didn't show up for any appointment. They also won't answer or return my calls.

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A contract was signed to remediate squirrels for a home purchase. The work was never done. The roof line was not sealed the valleys over soffits were not sealed. Disinfection was not done as the contract states. The owner came by and snapped photos but did not do any work. Money was paid but he did not do any of the work stayed in the contract. He is not answering phone calls or texts and made an appointment on Wednesday afternoon 6/14/23 and never showed up to do the work. We would like a refund on the work.

Krazy Critter Removal is NOT a BBB Accredited Business.

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