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Business Profile

Camping Equipment Rentals

Timberline Glamping Company LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom it may concern, I'm writing this today because I feel the Timberline Glamping Company is being very unfair. They refuse to refund the money I paid them for a "glamping" reservation for 10-18-24 for 2 nights. On July 22, 2024 I made the reservations on their website. The reservation number is ******. The website made mention of purchasing insurance for the reservation wich I felt was an unreasonable in price. So I decided not to purchase it. Well on 10-10-24 we were hit very hard by hurricane ******. Our home and property has damage, and we went for an extended period of time without power. On 10-11-24 I emailed them, in response to a reminder email from them, asking to please cancel my reservation for the circumstances already stated. On 10-14-24 they responded saying they have limited phone and internet, and have had issues too. The park, ***************************** is currently closed and completely flooded. State route 301 is the only access to the park is also closed. Well, they said they will not cancel the reservation and issue a refund. My only option is to reschedule the trip. It's very difficult for me to do, so I just want to cancel. I also could use the money to help get back on our feet. After many email exchanges I said ok, I will reschedule for may of 2025. I do not want to keep this reservation. I just want to cancel, but again they refuse. The "policy" they are saying no refund, is only discussed in the *** section. I didn't look in there because I didn't see a need at the time. Is there anything you can do to help me with this? I feel it's terribly unfair. Thank you, ******* ***** ***** Stable ********************************* *******************

    Business Response

    Date: 10/16/2024

    Hello Mr. Shook, 

    While we understand your complaint, you have made the complaint on the Timberline Glamping - Shady Grove location in Cumming, Georgia. We have not had the pleasure of hosting you at this location and do not see a future reservation for you in our system. 

    While we sympathize with your request and situation, we would encourage you to reach out to [email protected] and copy the corporate team as well in your correspondence at [email protected]. 

    This is a difficult time for everyone involved and hope that this information helps assist you in finding a solution. 

    All the Best, 

    Timberline Glamping - Lake Lanier Hospitality Team. 

     

    Customer Answer

    Date: 10/16/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22431431, and find that this resolution is satisfactory to me.




    Sincerely,



    Michael Shook

Timberline Glamping Company LLC is NOT a BBB Accredited Business.

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