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IQ International

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 25, 2021 my credit report showed that IQ International put a collection on my credit report. I have called the company to dispute the issue and while verifying the account there was a discrepancy with the social security number and middle name. The credit is for an apartment that I never lived in and in a city near ****** that I have never visited. I have sent emails and file a police report and nothing has been resolved. The company sent a copy of the lease agreement. The date of the lease agreement I had already moved to the City of *******, ** and the signatures are not mine. I filed a police report for fraud and unfortunately the investigator do anything except give me a report number and told me to contact the company which I have already done before filing the report. ********** Is the report number filed with the ********************************. IQ international failed to verify that the account they put on my credit report belong to me. Again I was not renting an apartment at the time the lease was signed nor lived in *************, ***** or ever lived in *************, *****. I would like to have this account off my credit report. This error has ruined my credit and caused a delay on filing taxes anytime my former address is use in a security question. Please assist me in this matter. Respectfully, ******* *******

  • Initial Complaint

    Date:01/02/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with ****** ********. I do not have a contract with the collection agency. They did not provide me with the original contract as requested. Demand this be removed from my credit report.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IQ International made an aggressive and threatening phone call to me on July 25, 2024 insisting I make an immediate payment of past due charges for move-out fees, damages and interest on an apartment my son left on May 28, 2024. No electronic or physical communication with me occurred prior to this phone call. When I requested a detailing of the charges, I was told I could only have that information if I verbally committed to make full payment that day. I said I couldn't commit to paying charges I had not seen, and if they would send them to me I would review and respond. The collector, ***************, refused to share the information and escalated quickly to threatening immediate action that would keep me and my son from ever being able to rent or purchase a home again. I asked him to wait a moment while I called my son to ask what the situation was, and the collector said my son was a liar and it would not matter what he said. He would not identify his business by anything but name no business id saying that I was using stalling tactics. I'm not accustomed to paying strangers money over the phone for unsubstantiated charges, and so he hung up on me. My son has already paid the bill. I would like this company to rescind any action it has taken against me or my son's credit reports immediately.

  • Initial Complaint

    Date:05/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is corrupted, i didn't receive any notification about a debt owed and the amount ****** owed is fraudulent. I need this account completely removed from my credit.

  • Initial Complaint

    Date:01/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called them on 01/18 to resolve a debt and spoke to a rep who was not helpful and hung up on me. They offered me a settlement and refused to provide paperwork saying what they were offering. ******* hung on me told me good luck and i think this is discrimnination because he knows my financial situation. ******* who took the call should not be handling business and this should be taken off my credit. This is not my debt and they refuse to provide me paperwork showing that

  • Initial Complaint

    Date:10/02/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Liberty mutual and I do not have a contract with ***************** services, they did not provide me with the original contract as I requested.

  • Initial Complaint

    Date:02/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I notice that there was ***** on my credit from NV Energy I called them on several occasion even filed a complaint with PUC. I applied for an apartment at the Calypso apartments in ********* in 2021 I was approved but did not move in due to the apartment was not ready and I recd a full refund This was clearly the apartment fault I was moving from another state (*********) but because the place was not ready they voided the lease. The utilities were set up with NVR and never canceled I reached out to them an told them that I never live there I was never notified they ignored me so I called the apartment complex and spoke a manager whom gave me IQ international who is also ***************************. I spoke to ******* who talk to me like a dog because I was not willing to give my social security number and then he hung up when I ask for a supervisor. I called back and spoke with ****** and the same attitude and I called back and spoke with ***** ended cussing her out. I called back and spoke to receptionist whom said her name was ******* and she could only transfer calls. She spelled the name of the company. I never lived at the Calyptso Apt in *************** ** and I want the info on my credit file remove or there will be serious consequences. How are you billing me for something I did not use and NEVER LIVED AT THE ADDRESS

IQ International is NOT a BBB Accredited Business.

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