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Business Profile

Exercise Programs

PPF Athletics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 1-year contract with PPF Athletics on 10-1-24 for $1,443 and used my membership until 10-31-24. However, due to severe pain from a herniated disc (diagnosed in Dec 2024), I was unable to continue using the gym. As a result, I emailed a request on 10-28-24 to freeze my membership starting 11-1-24.Since then, my condition worsened, and my doctor has strictly advised against any activity that could aggravate my injury. Given that I am medically unable to use the services I paid for, I requested a partial refund of $1,322.75, covering the remaining unused months.I understand the contract states refunds are only granted for permanent disabilities per GA law, but enforcing this policy in my case feels unreasonable and unfair. Many reputable gyms allow medical cancellations when conditions prevent participation, and GA consumer protection laws discourage enforcing contract terms that block fair relief when a customer cannot use a service.I offered the gym owner, *******, the option to transfer my membership to a friend. However, he contacted her directly and discouraged her from accepting, which I believe was inappropriate. Given the circumstances, I am requesting a refund, as the prepaid amount is significant.******* was aware of my back condition, yet still persuaded me to sign a 12-month contract by offering a discounted rate of $120.25 (down from $159), which now appears to have been more about securing payment than ensuring the service was suitable for me.Additionally, the gym lacks equipment appropriate for someone with my conditionthere are no treadmills or low-impact machines, only weightlifting equipment, which I cannot safely use. Had suitable equipment been available, I would have continued ************ light of these facts, I feel I was taken advantage of during a vulnerable time and respectfully request a refund (As they didnt respond to my emails, i had to send a demand letter - Attached)

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