Complaints

This profile includes complaints for Milan Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Milan Eye Center has 7 locations, listed below.

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  Milan Eye Center

  1034 Haw Creek Circle Suite 100 Cumming, GA 30041-5979

  
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  Milan Eye Center

  1995 Mall of Georgia Blvd STE A Buford, GA 30519-6545

  
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  Milan Eye Center

  3775 Roswell Rd STE 150 Marietta, GA 30062-8821

  
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  Milan Eye Center

  2555 Westside Pkwy STE 300 Alpharetta, GA 30004-4191

  
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  Milan Eye Center

  1250 Scenic Hwy STE 1700 Lawrenceville, GA 30045-7823

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment to check my intraocular lens. It needs a YAG. Th front desk counter informed after 30 minutes to check my **************** policy. the visit is free of charge and after 1 month I received a bill for $171.42. It is not fair, and the UNITED health care person told me to contact the business bill department. I talked to Joahan and Adri but they are not willing to do/help. I asked for the manager since February, but nobody call me back. It is pretty sad but this more like a business for make money only. No sympathy no interest on the human side.

  

  Business Response

  Date: 06/03/2025

  To whom it may concern,
  Regarding the above case brought by Ms. ****** ***** ***, she was seen as a patient of our ophthalmology practice on 1-24-25 for a Yag  evaluation, A YAG laser capsulotomy is a laser procedure used to treat posterior capsule opacification (PCO), a common complication after cataract surgery where the eye's lens capsule behind the implant becomes cloudy.  
  Upon check-in, her medical insurance was verified as active, UMR Choice Plus and verified that Milan Eye Center is in-network.  Her eligibility status returned eligible with no copay due at the time. However, she was informed by our front desk representative that she had not met her deductible for the year as it was only January and that this is a billable visit. Again, she was told that there was no copay, not that the visit was free.  She proceeded with the appointment and was scheduled for two (2) subsequent Yag surgeries, 2-18-25 for her right eye and 3-4-25 for her left eye.  
  On 2-14-25 she was called by our billing department informing her that the insurance verification for both of her upcoming surgeries left her with an OOP, out of pocket remainder of $791.90.  Upon hearing this she cancelled both surgeries and said she would find another ophthalmology practice in which her insurance would cover the entire amount. She was informed that the out of pocket expense is a function of her insurance, not our practice, but she cancelled anyway.  
   On 3-28-25, she called our billing department to complain about the $171.42 bill she received for her evaluation on 1-24-25 saying that our front desk told her the visit would be free.  Again, she was told that there would be no copay, not that the visit would be free.  
  On 6-2-25 she called the billing department again to complain and also to speak with the manager in our Alpharetta location, which is me.  I called her back, but she was at work and couldn't speak. She asked if I could call back early in the day or in the evening to discuss her bill the next day, 6-3-25.  
  At the time of this correspondence, 6-3-25, I tried calling the patient this morning and left 
  a voicemail letting her know Id call her this evening.  This is the same day we received her 
  complaint from your organization. 
  We regret that Ms. ***** *** didnt understand her insurance information as it was 
  explained to her at the time of her visit, however we are in no way at fault and her bill of 
  $171.42 stands as an outstanding balance on her account. 
  Regards,
  
  
  
  ***** S ******, Executive Director 
  Milan Eye Center 
  
  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Milan eye center gave me a price the week before service, although this was changed clerical error I paid the difference. Over a year later they billed my insurance company and requested that the check be sent to me, I spit of this inconvenience, I endorsed the check and took it to their office, They have misplaced this check twice ( while waiting on additional information). Both occasions calling me about the late due bill only to have me explain and they call ACCOUNTING issue resolved! In the mean time, I get phone calls during work hours and late bill through the mail. I have been told a manage will resolved this and I will get a zero balance letter in mail along with a phone call for 2 year now. All I get is more bills and phone call from a new person about an overdue bill. This happen in August of 2022. This is ridiculous. I got bad service from here. Now bad billing.

  

  Business Response

  Date: 07/08/2024

  Hello ****, 

  Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you've faced regarding your billing situation. After thoroughly reviewing your account and consulting with our billing and accounting teams, we can confirm that you do not owe any balance. We apologize for the repeated communications and the delays in resolving this matter. I can assure you that there is no balance on your account and you should not receive any further statements from us regarding this. 

  
  We understand how this has impacted your experience with Milan Eye Center, and we are committed to improving our processes to prevent such issues in the future. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

  
  Thank you for your patience and understanding.
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter needed a Pediatrician eye exam because of her age and eye condition ,I called the office to see if they could perform what she needed. They said yes and she went to her appointment 11/16/2022. When it was time for her appointment, the doctor seen her and said that her issue needed a specialty that he could not do anything for her, and so he referred us to someone else. They still charged our insurance and through the health insurance, as a specialty is instead of eye insurance. I pay the co-pay in cash that day of $40. I never hear anything from them again then recently almost one year later I get a bill from them saying I did not pay the copay . I called the office about this and they said they will look into it. They never did get back to me and now about a month or so later Ive gotten another bill from them for the same amount. I do not have a receipt because its been almost a year. I feel like this company is scamming people who pay in cash because I always pay the co-pay for my kids and myself at the time of service. Not to mention that he could not even perform the service, and he still got paid by the insurance company and myself for something that he did not even do and now trying to get additional money. This practice should be unacceptable and is an obvious scam for those who pay cash.

  

  Business Response

  Date: 10/20/2023

  Good Afternoon *****************, 

  I am so very sorry to hear of your experience with our billing department.  I personally reviewed your complaint and have resolved the open balance on your account. I appreciate you bringing this to our attention and apologize for the inconvenience this has caused.  Your payment has been applied to your account and you will not receive any further statement for this date of service.    

  Feel free to reach out to me with any questions that you may have.  

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid up front for cataract surgery at this location. Following the surgery, my insurance company also paid them an additional amount. After several phone conversations with the ******************* I still have not received a refund or a full accounting for their services. They issued some credits to me, but even following those credits, Milan has been paid $8,256.59 for cataract surgery on ONE eye. This is well in excess of any of the "quotes" I received. I sent the billing department a certified letter, which they received on August 16, with complete details of all transactions with them. I asked for a response by August 31, but have heard nothing from them. My letter, and the original quote for services I received from Milan on February 20 is attached. The address listed in this complaint is for the location that I actually received surgery at. The billing department address is noted in the letter I sent.

  

  Business Response

  Date: 10/20/2023

  Good Afternoon *******************, 

  I am sorry to hear of your dissatisfaction with the billing department at Milan Eye Center.  I do believe we were able to answer your questions via email communication on October 10th and October 12, 2023. I am including the email thread for further review.  We do appreciate you bringing your concerns to us and hope that we were able to resolve all outstanding items.  

  Please let us know if there is anything additional that we can assist with.
  

  Thank you, we appreciate your business, 
  Heather 

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20578456
  
  I am rejecting this response because:
  

  This is the same response I received via my complaint filed with the **************************** of the Georgia **************************  I responded to that email on October 12 (copy attached).

  Milan seems unwilling (or unable) to provide me with the cost of the actual surgery.  They provided me with the cost they billed my insurance provider for, minus adjustments and payments.  As I mentioned in my October 12 email, it very much appears that the cost of this surgery (cataract surgery) is a moving target based on whatever they can get, versus a set amount for any person receiving the service.

  Sincerely,
  
  *******************************