We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Builders

SML Designs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid an almost $3K deposit for a custom-built kitchen island in August, 2023. Told that I'd get the process started in late October, but then it was pushed back to late November. due to their backlog. In late February, 2024, I get a call from ***** promising that they'll be out to take measurements in two weeks. No show, no response, no emails, no calls. Since my corporate office is located out of state, I fly frequently back and forth, usually for several weeks at a time. I told ***** that I had a work trip from the end of February for 3-4 weeks so timing was important. When I returned home to GA mid-March, 2024, I was beyond fed up and requested a refund. ****** emailed me more excuses and kept trying to call me, asking me to be more patient?!! At this point, there was no reason to listen to any further false promises. I have hired countless contractors in the last 25+ years, but this is the first time that I have ever been ripped off by one. I requested in writing a full refund, but was told that SML doesn't do refunds (????). I was then told that work on my custom island had begun, and it would be available for pickup the following week! I offered to have my kitchen remodel contractor go to their location to pick up my island the following Monday, and asked them to confirm. I have not heard anything back from them since. I do not think that anything was ever built, and that ****** and ***** may have overlooked my order initially and just opted to never honor the agreement to provide me with a custom-made island as specified. I had a general contractor at my home for almost 7 weeks from late December until mid February specifically to renovate my house. A year later and they have done nothing to make amends. I just want my money back so that I can hire someone else, since I don't have a kitchen island at all and have to try to get a general contractor scheduled all over again.

SML Designs, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.