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Business Profile

Glass Repair

Wise RV Glass LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ******* about removing my windshields and replacing the gasket, he gave my a quote, I paid a 50% deposit to get on the schedule, he showed up February 1st, removed the windshield and gasket, prepped and installed the new gasket, and resetting the windshield, he spent two days trying and even broken one windshield, he told me about the windshield and that he needed to get with newmar and his business partner for a game plan, I said no problem, so he tapped up the windshield for the time being, two weeks go by and I have to reach out for an update, I got one about him being out of town, business partner was sick, ****** reached out to him but he was info he already new, he needs to catch up but he will get a game plan together, I said ok no problem just let me know, finally after almost two months I reach out asking to get on the schedule(monday), no answer but he read the message, I reach out Tuesday by phone call and text(no answer, read text, same thing on wensday, by Thursday I ask for a refund but he only reads the message and doesn't respond, I just found out he has blocked my number, so no resolution, so now I am stuck with a 80k rv on ****'s in my drive way, I can't drop it off of the ******* I can't drive it or even move it, I have reached out to other places but 99% of them won't touch it because he started and didn't finish, so I either have to tow it back to ******($8k tow) because it's non operational or across the state to another high end rv shop($4k tow bill) and pay for a new windshield, gasket and reset( still waiting on quote)

    Business Response

    Date: 05/10/2024

    We have resolved the issue directly with the customer. I am copying him on this response for verification if you need it.  Please pardon the belated response, we have just been busy. 

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