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Business Profile

Gymnasium

Onelife Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We've just received a "Payment Reminder" email from OneLine / *** Fitness (7/25/2023) claiming that we have a balance with them and that they were unable to charge our credit card on file. The issue is that me and my wife have cancelled our OneLife gym membership back in 2020 - (in person, at the gym, because this was the only way to cancel it. My card that they had on file has long expired and we have not received any emails from OneLife since 2020 (the last one I have is from 06/20/2020). My wife has just checked and noticed that they were charging HER credit card all this time (since 2020) even though I was the primary holder of the account :-(I tried contacting their customer service over the phone *************) but I'm stuck in a loop being unable to verify my profile and there seems to be no way to get a live agent on the phone. I have emailed their **************** at ****************************************** and asked to clarify why did they kept charging our card after we've cancelled the membership and will ask them to issue a refund.

  • Initial Complaint

    Date:07/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have canceled my membership almost 12 months back , but they havent cancelled it and are deducting money from my HSA account Also during Covid also they charged even when the state has asked them to close the gym facility.I need around 600 dollars from them

Onelife Fitness is NOT a BBB Accredited Business.

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