We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Live Streaming

Eyestream TV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There have been several issues with our Eyestream TV service. I contacted them multiple times. On August 18 I sent them 4 emails and at least 17 phone calls. The issues are still not resolved. They responded only once and was given a text book direction guide which of course we already did. And was also directed to a F&Q on ******** which obviously didn't have any information. I work hard and was told this company was upstanding for customer service. I need these issues resolved or at least the company to acknowledge the fact I've repeatedly tried to contact them. And Help with fixing said issues.

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 7/29/2023i signed up for internet tv paid $47.07 on my debit card didn't send me a code or setup i sent text and phone calls with out a response there receipt# ****-8139 order#**** looking for my money back and letting other people about them

    Business Response

    Date: 08/14/2023

     My apologies for the delay, I just discovered this email yesterday. 9/13/2023

    I have done some research into this account and this is what I have found. On July 29th at 3:09 PM ****************** signed up for our Service his account was activated approximately 45 minutes later.

    On Sunday July 30th @ 2:10 PM ***************** sent a email in to customer service in regards to being able to log in. Our customer service responded to ****************** @ 6:58 PM on the same day. The sent him login details for his account. There was no further interaction. I see that he mentions calling. There is no live support. I have attached screen shots to show the correspondence between ****************** and our team. I have also attached proof that we had already gone ahead and refunded ******************** money. We have also attached a screenshot showing that he did have a active account. We certainly apologize for the misunderstanding but we believe this complaint has NO merit. There are several channels in place to support customer onboarding. 

    Customer Answer

    Date: 08/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, But it was my bank who refunded me and the second photo is not me also i never received that email with a password and login that's why i tried to contact you in the first place  .

    Sincerely,

    *****************************

Eyestream TV is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.