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Business Profile

Moving Companies

Ivy League Moving Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ivy League moved us 07-24-2023.we had a 2 week gap from when we moved out of our old house into our current housethis required storing our belongings at their warehouse until we could move into our current house. Due to this, we purchased insurance with them for both moves to cover any damages. We had many items that were damagedseveral pieces were not usable and were not functioningtotal lossmany more scratched and damaged. Multiple items were stuffed into boxes designed for one item ietv, art and picture framed items. We contacted *** League within 48 hrs and made them aware of damagesat this time we were asked to document each individual item and take pictures. After a week we continued to find more damaged pieces we contacted *** League again and was told to document everything and send all together at one time.after 60 days we were told it takes time for insurance to settle. 45 days laterstill no contactwe contacted *** League back and they told is they needed to come and see each item? We were told originally to document by take pictures.now they want to see everything. This was very upsetting so we requested for Ivy Leagues upper management to get involvednothing happened. I started calling and texting so they told me they had filed a claim (01-12-2024) no response until on (02-02-24) I contacted *** League asking what was going on and no answerthey avoided my request via calls and text messages. I started calling and texting every other day requesting the contact us. Today is 02-15-24.still no resolution. Please help us. Thank you

Ivy League Moving Services is NOT a BBB Accredited Business.

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