Complaints
This profile includes complaints for Nextgen Pest Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Nextgen does my pest control , I ask them to add bed bug service which I pay an extra ***** per month for, Because the person I spoke to failed to mark the little box now they say I dont have the added service, I would not agree to pay that much for pest control only, I know you can get it cheaper I asked for the bed bug service , I believe 100% the person I spoke with failed to mark the box. I have called 4 times trying to speak to a manager and to no avail! Thank you!
Business Response
Date: 01/16/2025
Good afternoon, we have reached out to the customer and have reached a resolution, please feel free to reach out to the customer to confirm.Customer Answer
Date: 01/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1500 for removal of pests and rats - neither happened. I had zero results. They caught nothing and both insects and rodents still dwell in my home. The efforts made by this company were *********** minimum and the customer service was unprofessional.Business Response
Date: 10/20/2022
Good afternoon, we have settled this complaint with the customer and she has agreed to remove the review. Thank you!Customer Answer
Date: 10/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Vonabell Chaff
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