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Business Profile

Pool Service

Absolute Pool & Spa Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted Absolute ********* originally in December 2022 to service our pool and make sure everything was working properly. make sure everything was working properly. The company sent **** and he came out for the service. I paid $166 for the service. When he was done, he gave me his cell phone number and told me if we ever needed anything I could call him directly and he would charge less during his off hours rather than going through the company.Just a couple weeks later in January, we started having additional problems with the pool equipment. I called **** he came back out and said they were unrelated to the first service call and charged me $250 and asked me to pay via Venmo. Another week or so went by and we started to have more of the same issues and problems with the equipment and automation. **** came back out and charged me $100 via Venmo for the trip. After another month, same problems recurred and he charged me another $250. Between the original charge of $166 and the $600 additional charges to **** i have paid over $700 for service that is still not right. I have left two voicemails for the company and multiple text messages to **** to have my pool fixed and now they have stopped responding. I would highly recommend anyone in the greater North Atlanta area NOT USE ABSOLUTE POOL CARE. These issues should have all been covered under the first or second trip and they definitely took advantage of me and the situation.

Absolute Pool & Spa Care is NOT a BBB Accredited Business.

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