Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The referenced product has caused me unspeakable frustration, time and money. This product clogged my main sewer line and before I knew exactly what the problem was I spent money on drain cleaners, i.e. Liquid Heat, Liquid Fire, Liquid Plumber, etc. I spent approximately nearly a $100.00 on drain cleaners. I lost count of the times I plunged my toilet, bath tub and sink. Whenever I washed clothes, the water would drain from the washer into my bathtub. Finally, I had a handyman to come and see what the problem was. He took the cap off of the main sewer line in my yard, and the f**** and "Flushable Biodegradabe Wipes" came out was enough to make a maggot puke. He ran his drain pipe cleaner (snake) more than 20 feet, as far as the (snake device) would go, but his device was no could not solve the problem. I ended up calling the ********************** (Elberton) as an emergency, because I could not use any of my utilities that involved water until the problem was resolved, and I was informed that this would cost me $45.00 because the problem was on my side of the clogged sewer problem. Then I had to pay someone another $50,00 to clean up the mess with dirt and lime, which I also had to purchase at another $30.00. The pressure from the clog caused my outside bathroom pipe to leak, which I sealed my myself with silicone. However, with all the pressures from the clogged sewer line the seal around the bottom of the toilet is leaking and has been leaking since this ordeal began. Now, I am going to have a plumber come, take up the toilet and replace the seal to prevent further damage of the wood rotting underneath the toilet. At this point I cannot afford to have this done; just to have a plumber come will cost $85.00 just to show up.I know it was these Flushable Biodegradable Wipes that caused this problem, because I saw whole sheets of wipes that had not been biodegraded. The problem took place over a period of time.