Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order and it was delivered to a wrong address the guy contacted the business and he was informed to send it to me with the items missing. I received it and the items were missing I was told I had to send it back and pay for it out of my own pocket. Which I do not agree with. This has been one headache. I just want my money back. This has been going on for to long.

  Business Response

  Date: 05/09/2025

  Customer ordered an electronic item and negotiated the use of a specific carrier that our company does not normally use.  Later the customer contacted us stating he had not received his order.  We contacted his carrier for him and they confirmed delivery to the address specified.  His carrier also provided both a photograph of the delivered package and *** coordinates.  The *** coordinates were matched with a property on the tax assessors website with the matching address and showing as owned by a person with the customer's name.  When the satellite image of the *** coordinates of the delivery were provided (with an aerial photo of a home matching the address specified by the customer for delivery and showing as owned by the customer on the tax records), the customer responded that he did not recognize the property and did not know where the property in the photo is located.  The photo was an aerial photo of the customer's street and home with his name, address and tax records cropped out.  We advised the customer at that point that if he felt that his specified carrier was somehow misrepresenting or mistaken about their documentation of proper delivery that he should contact them or the authorities if he believed the package had been stolen post delivery.  Some time later we were contacted by a party stating they had received a package addressed to someone else.  We asked them to send a photo (explaining that we needed the information on the label to match it to an order).  A photo was provided.  We offered to make arrangements to have the package sent to the customer, but were not provided with any specific identity or verification of the "second" party.  We were next contacted by the customer stating he had received his order but now no longer wanted it and desired a refund.  We advised that although the order was outside multiple requirements of our stated return policy that we would make an exception and refund the original purchase so long as the product was unused and undamaged as had been (to this point) stated.  It is at this point that the customer advised that when he received the package it was damaged, and "pieces" were missing.  Both the photos provided by the delivery carrier and the photo provided by the "second" party do not show evidence of damage.  The parts in the package are essentially the same size as the box.  A breach would have to be as large as an entire side for pieces to go "missing".  We have reiterated to the customer that we do not think we can help him further.  If he feels there is an issue with shipper or that the "second" party removed some items, he should contact the appropriate parties.  We continue to be willing to refund and unused or undamaged product although outside our stated policy, but reserve the right to withdraw that offer.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23278220
  
  I am rejecting this response because: I should not have to deal with this issue. And will not deal with it. It is not my problem that it was delivered to the wrong address.  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/17/2025

  We have provided an accurate and appropriate response and have not been made aware of any new or differing information supportive of a change to the response.

  The complainant's specified shipper will not assume for responsibility for packages stolen or damaged after delivery.  Dazzle Ride will not assume responsibility for packages/merchandise stolen or damaged after delivery.