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Business Profile

Fast Food Restaurants

Firehouse Subs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a mobile order at a Firehouse Subs at ******************************************************************* shortly after 9PM on 08/09/24. I ordered three large ************* Subs. One of the *************s had half the meat it typically has. The other two Hook and Ladders had no ham or lettuce and had mustard when it wasn't supposed to have mustard. When we arrived at 9:15ish the staff was already closing the store (posted closing at 10PM). Someone entered the store while we were waiting and they told them they were closed and had put food up. I have sent six emails to the the corporate email address. Each time the company replies back saying they apologize and have forwarded the complaint to the store. The store never replies, hence the extra five emails that have been sent. Corporate has offered ***** points in the app. It takes ***** points to get a small sandwich. It would take ****** points to get what I ordered--three large sandwiches.

    Business Response

    Date: 10/17/2024

    This is something that should be sent to the location directly. This should go to store #**********************************************************************; 

Firehouse Subs is NOT a BBB Accredited Business.

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