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Business Profile

Photographer

Cady

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

This profile includes complaints for Cady's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cady has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Cady

      1700 Winder Hwy Dacula, GA 30019-2266

    • Cady

      3979 S Main St Acworth, GA 30101-5657

    • Cady Studios

      10475 Fortune Pkwy Jacksonville, FL 32256-3585

    • Cady Studios LLC

      995 W Kennedy Blvd Ste 46 Lockhart, FL 32810

    • CADY

      2201 Crownpoint Executive Dr Ste E Charlotte, NC 28227

    Customer Complaints Summary

    • 115 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* location: My senior is required to use **** for high school yearbook photos. I paid $125 fee up front and booked her a session to include cap and gown and 5 additional photo scenes. We were given a 2 hour timeframe. When we arrived, I specifically asked if we would be able to view the photos today and was told yes. It was crowded and seemed to be overbooked. It ultimately took us 4 hours. We waited 45 minutes for one scene shoot. On the first few shoots, the photographer connected the camera to the screen, allowing us to view the photos. On the last few scenes, the photographer did not, so we were unable to view any of the photographs. After 4 hours, we were then told we could not view any of the photos and we were given a pricing pamphlet. The prices were outrageous, with the smallest package costing over $300 for a single pose. When I commented on the prices, the employee suggested an app for a payment plan. There is no way to view the photos until after the reveal which has to be done in person or via zoom, and could not be the date the photos were taken. I regret putting my daughter through the ordeal just to learn that the prices are unaffordable and the photos are not readily viewable. A better solution would to be allow me to see the photos through our login portal and order from there at a more reasonable price.

      Business Response

      Date: 07/29/2022

      Thanks for reaching out and voicing your concerns. Our management team has been in direct contact with you. If you have any additional questions or inquiries please dont hesitate to give us a call. Thanks for being a **** customer. 

      Customer Answer

      Date: 07/30/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    Cady is NOT a BBB Accredited Business.

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