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Business Profile

Coat Manufacturers

RefrigiWear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coat Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of boots from this company, they are saying my return was issued August 8th 2023. It never posted toy bank account so obviously they didn't refund my money. I want the money returned or the boots back Scam artists

    Business Response

    Date: 09/19/2023

    The original refund was processed on 8/18/2023. The refund was rejected by the system due to an error. Once we discovered the error, the refund was processed again on 9/7/2023. The refund receipts are attached. 

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to this company with regards to item 150B ****************** Blankets.Our business purchases many items from Uline and noticed that a similar Refrigiwear insulated blanket was sold by them.I contacted Refrigiwear to ask them if in fact it is the same identical product. The reason being, the Refrigiwear online description of this product, differs greatly from *****'s description.I ended up speaking with *********************** at Refrigiwear and he assured me that the product is in fact the same.I then asked him (via email) specific questions about the conflicting descriptions and he did not provide me with those answers, only an email back stating "It is all the same product".To me, it is not fair that their description is innaccurate.This is what we'd like to know:Are these insulated standard blankets made with a POLYESTER outer shell or a NYLON outer shell?Your site says NYLON. *****'s site says POLYESTER. There's a huge difference between both of these materials in terms of performance.What is the weight of these blankets?Also, how much (volume) fill is in these blankets? We'd like this info for ******** size.And also, ***** claims plus/minus 1 degree per hour for BOTH the insulated blanket and the pallet covers.I asked ***** if the blanket would insulate as well as the pallet cover, and he said no. ***** says otherwise. Also, the plus/minus 1 degree is NOWHERE to be found on Refirgiwear's website.This is completely deceptive and false advertising.

RefrigiWear is NOT a BBB Accredited Business.

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