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Business Profile

Motels

Days Inn-Dahlonega

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had reservations for 3 nights (march 15, 16 and 17. After staying the first night I had to leave for an emergency at home. I went to the front desk at 8:45 the morning of a the 16th. Told them the situation and asked for credit for the last two nights. They refused. Said it was against there refund policy. There was no refund policy on the web site or oh the receipt I was given at check in.

    Business Response

    Date: 04/15/2025



    BBB Case #: 23097557
    Hotel Site #: 05486
    Customer Care Case #: ********

    Dear Contact:

    Thank you for notifying our office of the concern filed by ****** ****** at the Days Inn property in *********, *** 

    Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guests comments have made us aware of an instance when one of our properties did not meet a valued customers expectations. 

    We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the propertys management is responsible for meeting brand standards and for day-to-day operations.

    The cancel policy on the reservation is - CANCEL POLICY
    Cancel 7 days prior to 4pm day of arrival to avoid 1 Night charge plus tax.
    Cancellation after 4:00 PM, March 8, 2025, will be charged 1 night's room + tax ($89.76) *This policy is in effect.
    *Fees are approximate

    After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused.

    If your offices require more information on this matter, please contact me directly at ********************************.

    *******
    Liaison, Customer Care
    **********************************
    Office: ************

Days Inn-Dahlonega is NOT a BBB Accredited Business.

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