Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The initial job was on time and the crew was good. When touch *** on the coatings needed to be taken care of before warranty ran out, there was one situation after another. So, I took the contractor at there word, after many text and phone calls a year later one of the owners came out and agreed with the deficiencies found and he stated a crew would be out and take care of the coating and caulk as well as some wood that was soft at a repair spot. This was last year and no return phone calls have been placed to us concerning the repair time or date. I have made a few calls and still no response. Next step to be determined.
Business Response
Date: 03/11/2024
Dear ***************,
We are so sorry for the inconvenience. Per your discussion with our project manager, we will be out to address your issues as soon as possible.
***********************
Southeast Coatings, Inc.
Architectural Coating Products
******************************
Office ************Fax ************
Customer Answer
Date: 03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The problem is we had turtle coat come out and do work which we paid 30 to35 grand and now paint is peeling bugs are causing damage and we call and we get told a date they will come out no one shows up you call or email they don't answer what good is a warranty if you can't get things fixed so I either want it fixed or some of my money backBusiness Response
Date: 12/06/2022
From: **** or *********************** <******************************>
Sent: Tuesday, December 6, 2022 4:58 PM
To: ************************* <*************************************************>
Subject: Re: BBB Case# ******** Business Response
EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
Hi ******,
In response to BBB Case # ********. Rockfield.
The customer had boring beetles in their wood. We bought a special pesticide and treated the area.
We are not pest control people but wanted to try to treat the problem for the customer.
From what I understand now they have returned and the customers have had a hard time reaching *******.
The beetles are not covered by the Turtle Coat Warranty. We can come and fix a bee hole that seems to be under the gutter.
And any other issues that they have at this time.
I hope this helps and please let me know if you have any other questions.
Thanks,
***********************
Owner of Southeast Coatings, Inc.
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