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Business Profile

Treatment Centers

Mount Sinai Wellness Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services Rendered- Alcohol recovery program patient- M ******* Amount paid-$27,000 by family member 1st payment transaction $12000 5/17/2024 2nd payment transaction $12000 5/31/2024 Payment covered lodging, food, labs, diagnostics and counseling. Upon completion of the program the patient began receiving bills for labs. Mt Sinai was contacted, they indicated it was a bill coding issue; all bills should have been sent to them so disregard. The patient continues to receive bills each time Mt. Sinai is contacted but have failed to take any action to resolve the matter.

    Business Response

    Date: 09/16/2024

    To Whom It May Concern,

    My name is **** ****** and I started as the CEO at Mt. Sinai Wellness Center on July 18th, 2024.  Pursuant to HIPAA and 42 CFR Part 2, I am unable to confirm or deny the past or current presence of any person in treatment.  That being said, I can speak to generalities about our billing practices.  

    The majority of people presenting to treatment utilize their health insurance at Mt. Sinai Wellness Center.  As part of treatment, services that Mt. Sinai Wellness Center does not provide, such as lab and pharmacy services, are provided by 3rd parties.  **************** covers these services.  On occasion, people present for treatment and choose to pay privately.  When this happens, the cost is inclusive of any lab or pharmacy needs.  Unfortunately, at times either of these services bills the patient directly instead of Mt. Sinai Wellness.  When this happens, the financial services department at Mt. Sinai Wellness Center works with the 3rd party to correct the bill and provide written proof both to the patient and for the patient's financial record at Mt. Sinai Wellness Center.  Unfortunately, this can often take longer to work out with the 3rd party than is desired.

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