Complaints

This profile includes complaints for All In One Community Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  All In One Community Management, Inc.

  110 Evans Mill Dr STE 702 Dallas, GA 30157-1642

  
• 

  All In One Community Management, Inc.

  5200 Dallas Hwy STE 200 # 266 Powder Springs, GA 30127-6238

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving multiple.letters from my HOA company with accusations of renting my property. I am not a renter and have stated this to them multiple times previously. Now they have sent me a letter stating that they are charging me $299 for a rental assessment for unauthorized renting. I have only lived in my property since March 2021 and am not renting. I purchased the house by a VA loan. They are using a 3rd party company called RMS(Rental Monitoring Source). I would like the harassment to stop and all charges removed from my account for rental fees.

  

  Business Response

  Date: 12/01/2022

  The rental monitoring service performs an audit by mail of all the homes. The letters sent are informational and request confirmation from owners whether they occupy the home or rent.  We have not received notice from RMS that your property is a rental and there has not been a fine attached to your ledger.  If you are still unsure of the letter you received, please email a copy of it to ******************************** so we may confirm what was sent and answer any questions.

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18454888
  
  I am rejecting this response because: I have already sent the information requested to the business after the first notice and they are aware that RMS is a 3rd party business. The the *** never responded to my request the first time. I already provided the information that was requested in the first notice stating that I am the homeowner and not a rental. My understanding after digging on my own is that they were using my previous address in Woodstock because that is what the tax office had on file. I have notified the tax office of my current address.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/02/2022

  RMS has confirmed as you said, the property was originally flagged as possible rental due to the alternated address found in the tax records.  The property has been recategorized to owner occupied and the $299 fee was voided by RMS.  As I mentioned previously, the fee was never charged to your ledger for the HOA.  I apologize for any inconvenience and sincerely hope this satisfies your concerns.

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late July of 2022, I received a notice of violation of covenants regarding a mesh door screen and lights on my patio. The covenants provided do not state that lights or mesh screens are prohibited. I removed the mesh screen before September 11, 2022, and I have a photo that shows that. The lights were left by the previous owner, who never received any notice of violation for them. I sent an email on August 17, 2022, asking for clarification of what was being violated and received no response. I then sent another email on September 19, 2022, after receiving another notice and a fine of $125. I did receive an answer to this email but was still not informed of what I was violating. I was told that the mesh was an "eyesore" and that no one else had similar lights on their patio. As neither of those responses constitutes a violation of covenants, I asked for further clarification and instructions on where I could find the portion of the covenants I violated. The last email I received a response to was sent on September 22, 2022. Since then, I have sent two emails that have received no response - one on September 23, 2022, and another a week later, on October 1. I have received another notice and a fine of $875 for the lights and the mesh screen. Once again, the mesh screen was removed before September 11, 2022, and I have still not received any information regarding what specific covenant was violated.

  

  Business Response

  Date: 10/21/2022

  I believe this situation has been resolved. The association manager has reached out to the owner as the *** is willing to work with you regarding the lights.  The fines have been removed. 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to All In One to request a hearing 3 times in writing regarding a fine that I received. My HOA bylaws state I have the legal right to a hearing if I do not agree to the fine. I have received no response except that they have received my request. My first written request was sent in 7/19/2022

  

  Business Response

  Date: 10/07/2022

  We received phone call request for appeal of violation fines on 7/19/2022.  Our customer service responded to owner by phone on 7/20/2022 explaining the board's decision to not remove the fines.  The original letter of non-compliance was mailed on 9/30/2020.  The official letter of fining providing information on requesting a hearing to appeal the violation was mailed 11/16/2020.  The letter states all rights to have the fine reconsidered are waived if a hearing is not requested within 10 days of letter.  Please refer to Bylaws **** (5) Fining or Suspension Procedure. No request for hearing was made within the timeline.  The request was made almost 2 years later. The fines were paid on 7/6/22 and the board is not refunding them as stated previously and the ability to request a hearing has expired.  

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 18165334
  
  I am rejecting this response because: The statement is false. I have attached recent emails along with my billing that shows never was I told that I could request a hearing I found this information by researching. Also no one ever called me or responded to my emails stating that my board had made a decision not to waive my fine or that they denied my hearing. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/13/2022

  Please see attached documents showing the letter and confirmation of receipt of letter in 2020. The certified letter with the information on requesting a hearing was mailed 11-23-2020 and the confirmation from **** for delivery and owner's signature was received 12-7-2020.  Proper notification was provided in 2020.  ********* has denied refund of these fines.  

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has refused to reimburse me for a charge I did not authorize. I never authorized a payment for a closing letter from them. I have called, emailed and used the website to request the refund. I recently sent a letter of demand and have heard nothing. They also have kept my HOA balance funds. This HOA management company needs to be investigated, as I am sure I am not the only one they have done this too. I may have to proceed with legal proceeding to get my money back.

  

  Business Response

  Date: 09/07/2022

  We received a closing letter request for a property in your name on 7/8/22 by an individual from the closing attorney firm. It was paid for at the same time.  We did not keep any funds that belong to you. The *** assessment paid for 2022 was reported on the closing letter. If there was any proration of fees owed to you, it would have been settled by the closing attorney at closing.  There is no refund due from the *** or our company.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17903339
  
  I am rejecting this response because:
  They charged a fee that was never requested or approved by me.

  I would think a business would advise of charges before hand and when I asked about the fee and a refund. I was never advised or given options. A fee of over $300 you would think they would advise you of before hand. This is not how decent companies work.

  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/09/2022

  The closing letter was requested and paid for by the closing attorney as a document needed for the closing of the house. There is no refund due.  

  Customer Answer

  Date: 09/09/2022

  Bbill them and no me, I did not approve this over priced letter.

  I plan on seeking a court review as this was never approved by me.

  It is a underhanded way to over charge for a simple letter noting I am current on my dues.

  There is no way it cost over $300 for a generic letter.

  The complaint has ******.

  Others should be advised of this business's practices.

  Complaint: 17903339
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022 I received a complaint about weeds and as you ****** this company you will see that they do this same thing to everyone. So I received the letter a few days after my yard man had left so I didn't think anything of it because our yard gets taken care of every two weeks. I didn't say anything and I didn't hear from them none of May so I was like ok everything is resolved So let's go on with our life. Well June 2022 I get a letter with a $125 for not fixing the problem in April. First off my yard is grass and they explained it wasn't lined it needed to be weed eaten I'm like ok if I didn't fix it in April don't you think my grass would-be way higher by June. I'm like my grass gets cut every two weeks what is happening is y'all are coming a day or two before my lawn man comes. Which my yard wasn't looking bad it was a few little grasses out of place because the next day I was due for a cut. The lady told me she was suspending the claim and once they come out in July they can decide to drop the fine. Mind you these people have been harrassing my family since we moved in about the weirdest stuff. Any ways every time my yard man came in July I sent a pictures. She act like she was attaching it to my file. I paid my yard company $750 for the month of July to go above and beyond do more to make sure the yard was perfect. He even came out before *** came. I didn't hear anything from them none of July. August 2022 I get a note from collections they are still trying to collect $125 that is not my fault because I've been making sure my yard is kept upsince we moved here in May 2021. I have the *** rules and regulations and I'm not violating a thing. They are just scammers and it's sad that everyone says the same things about them but they will not bully me my next step is to get a lawyer because I see their own greed is trying to make others miserable and I'm the wrong person to even want to play these games with.

  

  Business Response

  Date: 08/19/2022

  We are an *** management company hired by the *** board of directors to perform their day to day duties.  One of these duties is compliance of the covenants which they ask us to send letters notifying owners of maintenance items.  We inspect once a month.  If fines are applied, we do not benefit from any of them as they go directly to the ***.

  During the Spring and Summer growing season, grasses and especially weeds grow quickly which requires more frequent mowing during this time to keep the lawn maintained.  We appreciate your communication and noted the file each time to show your good will and effort.  The violation was closed 8/19/22 after your recent communication and pictures you provided.

  It would be helpful if you would mow more frequently in the summer months.  Weed treatments are also necessary to keep the weeds down.  Please continue to communicate if you receive another letter and remember we are following our duties to the ***.  Thank you.

  Customer Answer

  Date: 08/19/2022

  They are  saying the violation was closed 8/19/22 but I need to make sure the fine is taken off because I never violated anything and if the violation is closed then why my pool key fob still isnt working? And why this company deactivated my pool key fob when I paid my yearly dues of $600 for amenities on time. Thats not right. And its definitely not right to deactivate something because of a fine (that clearly shouldnt have been chrged) but even if I did have a fine you cant stop my amenities that was paid for the year 2022.
  

  

  Business Response

  Date: 08/26/2022

  The fine has been removed.  Thank you for your communication.