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Business Profile

Towing Company

Pjs Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24, 2025 I hired PJ towing to tow my vehicle. My daughter had broke down approx 15miles from home. When the driver put vehicle on wrecker he did not secure it and it ran into the cab causing ******* damage to the front. My daughters were in the cab when it happened.

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My work truck was returned not in the condition it was giving , after it was held for 3weeks and no work was performed on it. Ive called over 12 times to see whats going on on when can truck be restored the way it was given to the mechanic. Calls are barely answered and when they are answered its always an excuse why it can be done. Im not asking for any money NOT YET but I just want my truck returned and the part hanging from underneath it to be fixed as it was before they took it, to repair it. have a witness and documentation if need showing proof of when I called and a third party witness in agreement with me that my truck was not returned as it was taken. If they were gonna keep my truck this long and not fix it, why not return it back LIKE IT WAS as soon as you knew it couldnt be fixed. *** given numerous time after time attempts to fix it. My next step is going to small claims court to file a destruction to property claim. But I want to give them time to make it right because it was a friend of a friend helping out but a part on my truck is broken and it wasnt broken when I sent it away for repairs

Pjs Towing and Recovery is NOT a BBB Accredited Business.

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