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Business Profile

Apartments

Autumn Ridge Apartments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Autumn Ridge Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autumn Ridge Apartments has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/19/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been attempting to collect my $300.00 security deposit back from Autumn Ridge . Moved out of Autumn Ridge Apts. on 7/30/23 after prior two month notice from being a tenant for ten plus years. No past issues or problems . Have talk to manager several times, email company several times, have called home office dozen times , left messages , with no return correspondence or attempts to contact me back . All I want is my deposit back don’t understand why they are totally ignoring my rightful and legal request .

      Business Response

      Date: 01/23/2024

      Yes, Ms. ****** is correct about complaint.(Exception is I have talked to here a number of times and I told her that I would continue to work on it)  Payments come through the main office. I have no control over that.

      One check was sent out, but she didn't receive it. I'm trying to get another sent out. **** is one of my favorite resident. So she will get her money.

      Thanks

      Customer Answer

      Date: 02/05/2024

      Hello
      I did not receive any check from autumn ridge or the home office. Where do I need to send the rejection response as I tried to on the BBB complaint website, I know the manager stated I would get my money but it definitely has not arrived and there is no record through the Postal Service one has ever been mailed, please help me where and how to send the rejection response
      Thanks so much once again for your time and effort and patience with me as I’ve never been in a situation of this nature.

      Sincerely
      **** ******

      Business Response

      Date: 03/06/2024

      Ms. ****** is due a refund for her security deposit.  The deposit check was cut several times but mailed to the last known address which was her apartment and apparently it was never forwarded.  As of today, 3/6/2024, I have spoken with Ms. ****** and confirmed her mailing address.  We have cut a check for her deposit and it has been sent by ***** to the address that was given to me by Ms. ******.  I personally called Ms. ****** and gave her the tracking number for the check that is being sent and asked her to reach out to me if she has not received the check by Friday afternoon, 3/8/2024, so that I can follow up and see where the ***** package is at that time.  We do apologize for the delay on this refund and all the miscommunication as that is not our normal standard.  I also explained that this complaint was not sent to me directly as is our standard operating procedure otherwise I would have been involved much earlier and handled this at the time of the original complaint.  Thank you for your patience and cooperation in getting this resolved.

    Autumn Ridge Apartments is NOT a BBB Accredited Business.

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