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Business Profile

Health Products

Kobayashi Healthcare International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Kobayashi Healthcare International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Kobayashi Healthcare International, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Looking for a refund for the value pack. In the past two weeks two of the packs would go cold after seven hours and it has happened twice. I would be stuck with one warm. Please refund my purchase amount. The pack that goes cold has funny strips from the normal one. I show two sets and the photo of one set turned over to show the discolor at the seam and the strips on top.

      Business Response

      Date: 02/02/2023

      Kobayashi Consumer Products, LLC received Ms. ****** ******’s complaint on January 31, 2023, via email through the BBB Portal. According to our records, this notification is the first we have heard of her having an issue with our HotHands hand warmers.  

      Our Company takes consumer feedback very seriously and has a toll-free number of 1-800-432-8629, located on the back of our packaging, where our customers are free to contact us regarding any feedback or problems they may have with our products. We also have a dedicated team assigned to service this phone line and help consumers resolve any issues they may experience with our Company, whether it be related to a product or service.

      As there is additional information we would like to obtain, to help improve our product quality and assist our Quality Control department with their investigation into the product issue. Based on the limited information provided, we do not know if the product was even within the validity date or the usage details to confirm proper use. This information is important to understand if there is truly a product malfunction or perhaps a user error.

      As an effort in good faith, we will attempt to contact Ms. ****** directly, to try and obtain the necessary information from her about her product issues and work with her to her satisfaction.




      Thank you for your time and for allowing us to respond to this complaint. If there are any questions, please feel free to contact me directly.

    Kobayashi Healthcare International, Inc. is NOT a BBB Accredited Business.

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