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Business Profile

Motels

Underwood Lodge

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Underwood Lodge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Underwood Lodge has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Owner was very rude and hung up on me after asking if my brothers belongings were still in his room. He has been in twh hospital and was waiting release to go pay for another weeks stay at the lodge. They would not allow my husband to pay using my brother's card and refuse to tell me if the belongings are still in his room if they're in the trash or if they kept them. The items were a TV clothes and his medication. Ager simply trying to see if we can pick up his things if need be or when he could come today to pay she only said ok to everything no amswer to any questions about his belongings and then hung up on me and apparently blocked my number. She was extremely unprofessional and if his belongings were kept there needs to be compensated for them. We have been in contact about paying for the room for three days now and still nothing has been resolved only hung up on me

      Business Response

      Date: 08/27/2024

      Good afternoon.

      After following up on this, it appears that the customer's brother is still a guest at the lodge and has remained checked in at the lodge since the time of this complaint. He is in possession of all of his belongings. His belongings remained in the room during his stay in the hospital and no items were removed while he was not in the room.

      Thank you!

    Underwood Lodge is NOT a BBB Accredited Business.

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