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Business Profile

New Car Dealers

North Georgia Toyota
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for North Georgia Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Nov 29 i took my 2001 camry to north ga toyota to check my brakes they were thumping when stopping. After i was told they were okay i went to get in my car my electric seat had been pushed all the way back. I tried to move it forward would nt go. I went back in and service writer said they dont make them anymore that they could get me a regular seat for$537.00 id have to pay half? It worked perfectly and i vacimmed my car out on 11/28/23. Day before moved my seat also the mrng i left to go there for appt. It worked perfectly before. I dont know what they did to it but they broke what ever they did it should be up to then to fix it or replace the seat not on my end. It doesnt matter how old the car is they broke it. This is not the first time this has happened. So i want them to fix it whatever they need to do. To make it right. I was apalled they literlly asked me to pay for it. When one of the 3 i was told drove it somebody broke my seat. My husband was with me when i vacummed it out so he knows the seat worked. If it was like that before i would have not been able to reach any of the pedals. So im very upset that this happened. The last time i brought it in for breaks the unexperienced young training tech wollered out my aluminum rims and after waiting it seemed like 3 hours they said my wheels were wobbly???? I go back there to look the lugnuts that were on my whell would not keep my wheel on. So i have proof i put brand new lug nuts i bought at ****** tires when i bought my tires. So the service manager made be buy new ons 70.00 with a lip to replace them after there tech ruined my wheels then had the nerve to tell me how much the wheels would be i could pay for they were not cheap. This is ridiculous and i had planned on purchasing a new car there seeing they break stuff and fail to take responsibility and want me to pay for there mistakes not my cars they did it they should pay for it. I want my rims replaced to. I do have proof i put brand new lug nuts on it. So there tech did it they are responsible. Thats just dispicable to damage a car and ask me to pay for what they caused.

      Business Response

      Date: 12/04/2023

      I personally called Mrs. ******** and addressed her concerns. We did not damage her seat. The car is 22 years old and the seat quit working. I thought that Mrs. ******** was satisfied with our discussion.

      Customer Answer

      Date: 12/04/2023

      This has been resolved. 

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