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Business Profile

Pet Store

Petland of Dalton
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I bought a puppy here on 01/07/23. They offer all these guarantees one of them being a 14 day guarantee against parvo, distemper etc. We took our puppy to a vet of their choice for a wellness check up. Two days later he's sick. He was diagnosed with parvo and passed away on 01/19/23. That's 12 days. Jennifer the warrenty woman ask my wife if she wanted a refund or another puppy. My wife was saddened over the loss and chose the refund. Petland said they would issue a refund and now continues to give us the runaround between the Dalton store woman, Christopher the district manager and Jennifer the warranty woman

    Business Response

    Date: 01/24/2023

    The customer informed our claims and warranties person yesterday, 01/23/2023, that they would prefer a refund as opposed to a replacement puppy.  We immediately had the financing company cancel the financing used to purchase the puppy, effectively issuing a refund for their purchase.  I also sent them a check for the cost of veterinary care they incurred, which is beyond the scope of our warranties.

    We are truly sorry for the customer's experience, but we believe we have gone above and beyond the terms of our warranties, and with all due speed.

    Customer Answer

    Date: 01/25/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Petland of Dalton is BBB Accredited.

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