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Business Profile

Window Tinting

Tinter Angel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They damaged the ceiling upholstery and the tint was not done right took it in for window tint. They stain the upholstery from side to side of car. Tint has air bubbles and scratches.

    Business Response

    Date: 04/22/2024

    Good evening this is a reply regarding a complaint against my business the person complaining brought to our shop a 2005 crown ******** previously Tinted the vehicle showed visible signs of wear and tare inside and outside the customer brought the vehicle in for tint with the rear seats and rear speaker panels already removed, from someone doing some type of work previously the vehicle is already 24 yrs old and is it obvious that the car was not going to be in like new condition…the customer wife went and pick up the vehicle that evening she admitted that her husband was actually working on installing speakers and a sound system thats why the rear seats and panels where removed, she also mention that her husband had recently purchased that vehicle not long ago if the customer is not satisfied with our work he should of contacted us. Before contacting the  BBB we never received any calls Today from the customer we also explained his wife the necessary precautions that needed  to be taken after installation we cannot assume responsibility on the ceiling stains since the vehicle was already previously tinted by someone else, if the customer is not satisfied with our work he can come to our shop to get a refund and for us to remove the film we do have surveillance video on the conversations we had with his wife when she came and pick up the vehicle, but they’re in Spanish we worked very hard on that vehicle and even spent an excessive amount of time trying to get it right so that is why I am shocked they decided to take this route instead of contacting our shop first… I am an 18 year experience window tint installer with great reviews on ****** and our POS system…

Tinter Angel is NOT a BBB Accredited Business.

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