Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried for two years to have our names removed from this companies mailing list. I have been told each time I have called (4-5 times) that they have removed ourinformation. Yet, I still receive at least 2 unsolicited mailings a year. I just spoke (3/13/23) to a "******" ************, and asked to be removed and to give me any other number I can call to have this done. She doesn't have another number, so I looked up the Yochum Group online, as I did last year too, and called ************, and left my second voice mail message to ***** Yochum, just as I did last year. I never received a call back from him last year and I don't expect to receive a call back this time either. We have a financial planner and do not need another group.

  

  Business Response

  Date: 05/01/2023

  I called ********************* and apologized for the inconvenience for the mailings that she has received.

  I have removed her from the mailing list.

  ***** said she would contact the BBB and rescind her complaint.

   

  Sincerely,

   

  ***** Yochum

   

   

  Customer Answer

  Date: 05/01/2023

  As stated in Mr. **********************'s message, I do agree that we are both happy to put this issue to rest after speaking. 

  I found Mr. ********************** to be very friendly and understanding about my complaint and believe he will take care of removing my address from future mailings.

  Also, I do not want this case to place a blemish on his flawless standing with the BBB. Is there any way you can remove, or hide, this complaint from public viewing? 

  It was not my intention to have his business viewed unfavorably and would appreciate if this can be done. Please contact me if there is something else I can do that will assist with this request. 

  Thank you, 

  *********************

   

   

   

  

  Business Response

  Date: 05/02/2023

  I contacted ********************* and as can see by her response, she is removing her complaint.

  Please remove it from my record.

   

  Thank you,

   

  ***** Yochum

  Yochum Financial Group

   

   

  Customer Answer

  Date: 05/05/2023

  As stated on my second correspondence dated May 1st, I am completely satisfied with Mr. Yochum's response to my complaint.
  

  I am still waiting on an answer from BBB regarding the removal of my complaint from Mr. Yochum's business. I do not want his business to have a negative rating because of excessive mailings. I don't think this warrants having a blemish on his company's rating. 

  Please review and contact me if this can be done or if I need to write a formal request to get it done for Mr. ****************************************