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Business Profile

Mobile Auto Painting

Redemption Custom Paint and Body LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Painting.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $420 to Redemption Custom Paint and Body for a car repair on 06/07/2024, it was to paint a door that was scratched. I did not end up taking the car for the repair because they said it would take 4 days to complete and I could not stop using the car for 4 days. I called to ask for a refund since the service was never provided, I spoke to ****, who told me that he had used the money and couldnt give it back to me until next week.I texted him again, to ask for my refund. He said that he could only give me $140 back since the rest he had spent buying paint for the car and clear coat; however, I had never told him the model and year of the car for him to buy the paint.I asked him for proof of the purchase and he proceeded to say i dont have time to go back through my paperwork right now.I demand that they give me my money back in full from a service that was never provided.

    Business Response

    Date: 07/29/2024

    We are working on refunding the money to the customer.

  • Initial Complaint

    Date:10/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/20/2023 $5960 He was paid $3960 to repair my truck after my wife was side swiped. I paid an additional $2000 for him to paint the remaining panels that were not damaged in the accident. The repairs were not adequately done, he did not paint the rear bumper, there is overspray on my inner fender well, he buffed through the clear coat and paint. The body lines are off were he had to repair and there are runs in the clear coat. Furthermore he was paid to return my tuck in the same mechanical condition it was in before the accident and that was not the case. It is currently in the shop getting an alignment having all front end components checked. The front wheel was hit and after the accident it pulled hard to the right. When I picked it up it still pulled hard to the right and he stated that was not his problem. I simply want this made right.

Redemption Custom Paint and Body LLC is NOT a BBB Accredited Business.

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