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Business Profile

Auto Body Repair and Painting

Memorial Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The garage in question charged me for work they didn't do. The garage damaged my transmission for thousands of dollars damage

    Business Response

    Date: 10/26/2024

    Wrong business stop lying.

  • Initial Complaint

    Date:08/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had my car towed to establishment June 6 2024 to have the engine replaced. After plenty false dates of completion and false promises of reimbursement for ***** during the long delay, I was finally told to come get the car August 11 2024 and that he would take off $100. When I arrived the car was still not ready, we test drove it to only to see it was running hot and my a/c no longer worked. He also broke the latch on my hood so now the hood couldn't open. I ended up having to send AAA to tow the car to another mechanic August 12. I paid the gentleman $2,690 for this faulty engine replacement. The new mechanic informed me that the engine was bad and that the oil/coolant were mixing signs of a bad gasket and that I needed to replace several other parts in the engine that was just sealed with mass amounts of sealant as well including fixing the radiator from it running hot from shady mechanic.

  • Initial Complaint

    Date:12/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put my **** **** F-150 pick-up in the shop on 9/13/22 to get the engine changed out because of blown head gaskets and burnt valve. Cost: $******** for the engine was ********. I paid him with my credit card (I have the receipt). Since September he has avoided me. I kept going by. Finally he put an engine in but it did not work. He said he would put in one that worked. I keep calling and he will not talk to me. I work on people's yards for a living and have not been able to use a lot of my equipment (my truck hauls my lawnmower, leaf blower, etc. I have lost a lot of money because I cannot do my job. I have lost sleep over this. I need my truck back either working with an engine or a refund.

Memorial Auto is NOT a BBB Accredited Business.

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