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Business Profile

Auto Services

Decatur Auto Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a deeply disappointing experience at Decatur Auto Tech, and I feel its important to share.I brought in my 2008 ***** Miata for a few specific issues, including a non-working cigarette lighter. I was quoted $90 for a basic adapterfar above normal pricing. After I questioned it, they agreed to reduce the charge by $60, but only knocked off $30 in the final bill.More frustratingly, part of the reason I agreed to the repair was their assurance that it would restore connectivity to my stereo. It didnt. When I brought this to their attention, their response was dismissive and unprofessionalessentially telling me tough luck, with no attempt to stand by their work.They also performed services I never explicitly authorized, and only informed me of a $60 increase in the cooling fan price after the work had begunleaving me with no meaningful opportunity to make an informed decision.Whats worse, I couldnt shake the feeling that I was being taken advantage of as a woman. The way I was spoken to, disregarded, and overcharged raised red flags that I believe many women will unfortunately recognize. It was condescending and exploitative.Between the inconsistent pricing, unauthorized work, failed repairs, and dismissive behavior, I left feeling unheard and taken advantage of. I wont be returningand I urge others, especially women, to proceed with caution.
  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Decatur Auto Tech, **** to replace three parts on my 2004 **** Excursion. They were to replace the Oil Cooler, *** Cooler and Intake because the *** cooler was cracked on the inside and coolant was leaking into the exhaust. This is a well known issue on this engine and there are several ******* videos on how to perform the repair step by step which I shared with the owner of the shop, *****************. She agreed the job would be $2000.00 or less depending on the time required. The following Monday I spoke with her and she claimed that she never agreed. This was the only problem with the vehicle when it was delivered which the dealership, Nesh Auto Sales will testify to. I have videos of the engine running with no oil leaks and no electrical problems. ** requested I pay her $1000.00 on June 30th, which I sent her via Zelle and have a screenshot of. She informed me there was a new electrical problem and I suspected it was the **** power board and ordered a $241.00 replacement part which they installed to get the truck running again. Because of the shops lack of knowledge and failure to complete the original repair, I had to pay for a rental car which was $173.34, a hotel in ********* which was $135.00, and put 950 miles on the classic car I was going to tow from ******** to *********** with this truck, but instead had to drive because they broke the truck worse than when it arrived. Mobile Diesel Solutions took photos of the botched repair job Decatur Auto Tech did on the truck and is willing to testify that they did a very poor job at the attempted repair and broke it by over torquing the bolts on the aluminum oil cooler top. I requested multiple times for ** to refund the $1000.00 that she should never have requested from me and she has refused. That is the minimum amount I am looking to have refunded by Decatur Auto Tech and it I need to take them to small claims court I will add the additional expenses mentioned above to my reimbursement request.
  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/26/2022 I bought a car from Decatur Auto Tech for ******* 11/2/2022 i got the tag for this car On 11/4/2022 i drove this back to Decatur Auto Tech to get a reservoir put on the that theshop told me i need.On 11/5/2022 my son was drivivg this car to and it started to run hot. On 11/05/2022 I had this car tow back to Decatur Auto Tech On 11/9/2022 Decatur Auto Tech want's me to pay them **** to do a head gasket job , we i first bought the car this shop told me they just did a head gasket job on this. Decatur Auto Tech sold me this car knowing it need a head gasket job and after i gave them **** for the car now they want **** for head gasket job.
  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past, I have been a loyal customer to this business. I recently purchased a car from this business. The mechanics rigged the car up trying to hide the major issue of the car. I took the car back 3 times and they refused to fix the issue. I purchased this car just 2 weeks ago and the owner refuses to refund me at least some amount of the payment I made to her, and she refuses to make any repairs on the car.

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