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Business Profile

Biological Products

Octapharma Plasma

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Biological Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I went in for donation and was given the wrong payment information. I was in there for 2 hours and was told Im a new donor. After donation they paid me regular fees this is unprofessional and I dont recommend this place

  • Initial Complaint

    Date:07/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Octapharma to donate, took my vitals went to the donor bay waiting to be called and asked to use the restroom before being connected. I was told by the nurse I could. When I returned from the restroom (which was outside the entrance of the establishment smelling profusely) I sanitize my hands en-route to the back and was met by the Manager ***************************, who was vividly upset, and she said,"You almost got cancelled." And I explained that I had asked to use the restroom before leaving, and she stated policy doesn't allow us to go outside after taking vitals,in which, I replied, If the bathroom's were available I wouldn't have had to go outside... *************** immediately responded by cancelling the donation. At no point in time did I Disrespect ***************,only to return to the Plasma center to find out,She submitted a complaint against me prior to me filing one, an attempt to discredit my character. I was inconvenienced because of HER attitude and She flagged my account from me donating mandating I speak with another manager at the same location.

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The worker said that the comapny policy is to allow a donor 5 minutes to allow their pulse to calm down to qualify to donate, but 5 ive never known 5 minutes to be l9ng enough for a persona pulse to decrease. & The same type of incident has happened at a different donation center & i was given at least 15 minutes for my pulse to calm down to try & qualify for donation. Either the worker is lying, or the comoany policy needs to be improved. I was not alloqed to donate & this caused complicaitons & change of plans for me.

Octapharma Plasma is NOT a BBB Accredited Business.

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