We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bridal Shops

Ever After Bridal Atlanta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ChatGPT In the midst of planning my 2023 wedding, my wedding coordinator suggested Ever After Bridal Atlanta for my five bridesmaids' dresses. We visited the store on 4/8/2023, where the owner, despite arriving late, demonstrated thoroughness and knowledge. Satisfied with our experience, we were keen to support her business, particularly as she was a black woman. However, issues arose during the dress ordering process.The owner insisted on ordering by the following week for July delivery, aligning with my September wedding. Post-ordering, chaos ensued; the lack of a coherent system, inaccurate information, and disorganization became apparent. My bridesmaids never received confirmation, contracts, or policies. Each paid $265 for their dresses. Attached is the receipt they received with nothing else. Unfortunately, on June 5, 2023, we had to postpone our wedding but planned to use the dresses for a future celebration. Concerns arose due to disorganization and lack of communication.Despite pushing for a July delivery, by the end of the month, we had no updates. Upon inquiry, the owner informed us of a delay due to an issue with the vendor's thread, unrelated to our bridal party. Frustrated by the lack of notification, I sought a resolution. We considered changing colors but decided against it. Opting for a refund, the owner initiated the process, but it quickly became problematic.The owner provided instructions for the bridesmaids, who followed them diligently. However, communication from her end dwindled, leaving me to follow up multiple times over a course of 4 months. After threatening legal action, she responded, asserting that refunds were only given as a courtesy, citing policies we never received. This serves as my formal complaint against Ever After Bridal Atlanta, detailing the disorganized process, lack of communication, and the struggle to obtain refunds, highlighting the need for transparency and improved customer service.

Ever After Bridal Atlanta is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.