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Business Profile

Exercise Programs

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact the owner for over a month. She never has set business hours where she is in the gym so that I can talk to her. I gave my number several times I dont get a call back I wanted to discuss ending my membership since the new click and quit law was passed, I am unhappy with my membership and only have four months left. No one else that she employees at the gym can help me with this particular situation apparently and I am at my wits end on how to deal with it. If there is somewhere I can go online to cancel the membership I am not aware of it , I just want this solved.

    Business Response

    Date: 11/12/2024

    Thank you for reaching out to us regarding ******* ********* recent request to cancel her membership. We appreciate the opportunity to address this matter and clarify the process.


    1. We understand that Ms. ******* wishes to discontinue her membership with us and that this has been an area of concern for her. Ensuring a positive experience for all members is our priority, and we apologize for any inconvenience caused.


    2. Upon receiving the request, we reviewed Ms. ********* account to ensure that her cancellation request is being handled correctly. According to our records, Ms. ******* has a cancellation fee that has to be paid before the cancellation request can be processed.

    .
    3.  Our cancellation policy, which is outlined in the membership agreement, states accounts that have not completed the terms of the contract is required to pay a cancellation fee before the account can be cancelled. We strive to make this process straightforward and transparent for all members.


    4. To address Ms. ******** request, we have advised her of the cancellation fee, along with the due date  for payment and emailed her the cancellation form  to be completed and returned with her cancellation fee.  We confirmed that she received the cancellation form and was aware of the due date for cancellation fee.


    5. Once the cancellation form is completed and the cancellation fee is applied to her account, we will send  a confirmation of the cancellation via email and U.S. Mail. Should she have any additional questions or need further assistance, we encourage her to reach out to our *************** Team at **************.


    We apologize once again for any inconvenience and appreciate ******** ******** throughout this process. Our goal is always to provide quality service, and we value the feedback that helps us improve.

     

    Thank you, and please feel free to contact us with any further questions or assistance.

    Sincerely,
    ***** *****
    Franchise Owner
    Anytime Fitnes
    **************


Anytime Fitness is NOT a BBB Accredited Business.

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