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Business Profile

Eyebrow Threading

Candy Brow Bar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

This profile includes complaints for Candy Brow Bar, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Candy Brow Bar, LLC has 2 locations, listed below.

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    • Candy Brow Bar, LLC

      PO Box 33654 Decatur, GA 30033-0654

    • Candy Brow Bar, LLC

      3879 Peachtree Rd NE, # 12 & 14 Atlanta, GA 30319

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harassment

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: Sept 7 2022 Order total $74.99 The business was supposed to provide me with a 2hour long training video.I purchased the training video on afterpay and only recieved a 15minute video of zero training, tried to dispute the purchase on afterpay but it was closed out in favor of the business.I have emailed and direct messaged the business numerous times about the training video, the business has been ignoring all of my messages and only advised me to try a different device. I have tried multiple devices, desktop, laptop, cell phone and I am only able to see the 15minute video of no training. After coming to this site to make this claim I am now seeing that this business has done this to others as well and is in fact a SCAM! I would simply like my refund.order# ************

      Business Response

      Date: 10/04/2022

      Customer has filed two complaints with payment company which we have responded to. We have in fact sent instructions on how to view full 2 hour video individually and as an extra step also made a video to show how to view full training. 

      the same instructions sent to each customer who purchases video was also sent to this customer There is absolutely no reason a person can not view full two hour training. 

      Downloadable app (3rd party) who sends the direct link and instructions  to customers after an order is placed also shows merchant on back end each time link is viewed and downloaded to a device. Everything customer purchased was delivered we have not scammed 

      Customer Answer

      Date: 10/04/2022

       
      Complaint: 18165402

      I am rejecting this response because:
      I am not paying for something I did not receive. I did not receive a video showing how to access full training. I only received the link were I downloaded to Dropbox and it still shows 15min video. It is a scam to take money from a person who has not received the service. 
      Sincerely,

      *************************

      Business Response

      Date: 10/11/2022

      Provided is screenshot of communication between Candy brow bad and third party payment provider Afterpay for second dispute of same transaction. As you can see here where video is attached which they stated was sent to customer. No scams we are keeping open line of communication as well. Service was provided via digital download along with extra instructions for this client

    Candy Brow Bar, LLC is NOT a BBB Accredited Business.

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