Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Hotels

1st Place Hotels & Properties, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for 1st Place Hotels & Properties, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

1st Place Hotels & Properties, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came in at 4:15pm April 6th 2025, and asked if they had double beds available and I was told yes so I paid the 79$ in cash and after my money was taken , the lady tells me there is no double beds what I paid for was a king bed. I told her I need my money back because I have too many children for 1 bed. She tells me there is no refunds and sends me a receipt. I want my money back immediately or I will be taking this matter above and beyond.
    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Something isn't right at this business. I got a room for my daughter and the young lady told me that a special was going on. The special was pay $950.00 for three weeks and the the additional weeks weeks would be $300.00 with $50.00 refundable fee. So we did that and now when my daughter goes to pay after that now they want to charge a much higher rate. Then after being told what she had to pay she wasn't expecting anything higher and she advised the young lady that she would have to come back. SO a few days after the price was higher and she went in again it was even higher. So I called at the office and told the young lady that I needed the manager to call me and NO CALL what so ever. Now this was almost two weeks ago. So I called this location and explained to the lady what was going on and she took my information and said that she would pass the information to the Manager and still no call. The location that I'm speaking about is the 1st Place at ******************* and the address is ************************************************* Decatur, Ga. ***** but they told me to go through the Snapfinger Rd. location. The lady when I got the room said that if it was a problem that the Manager was very nice and would take care of what's going on and that's not true because they won't even call. Also, for some odd reasons they NEVER want to give a receipt and that tells a lot right there. Then the Credit machine doesn't work and that's a way to have a receipt or proof right there. Then one of the ladies is just ridiculous, she has one of the MOST HATEFUL ATTITUDE she is just AWFUL!!!!! Very Very unprofessional. So I've called so much at both locations and the ***************** has blocked my calls and it says my number is restricted and finally I got in touch with the Manager on yesterday after I got my husband to call from his number. When my husband asked for the *********** number the lady wouldn't give it to him but then the Manager named Steff came online He told me to call him today and can't get
    • Initial Complaint

      Date:08/04/2023

      Type:Order Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business owner came to another hotel to tell it was closing which was a lied then came to the location at 1st Place on **** ************************ *******, ** ***** and was charged one price and the contract stated that after 4 weeks the price would go ** but the price went ** in two weeks from 275 to 300 so I have been paying that since June now as of today 8/4/2023 when o went in to pay now its 400 there hasn't been no notice or any contract send out to me or even placed on my door so today while I'm working I get the call I have to pay 400 dollars or leave u can't even get an manager on the phone and its like pay or Leave or they put u out and I think that something needs to be done. We paid the change because we have no where to go and was force out by them to come that location and still is being lied too and bullied by staff and security.

      Business Response

      Date: 08/07/2023

      This complaint is frivolous and without merit. When this guest moved in she took advantage of a promotion that was set to expire June 18th. All of our hotel rooms were 35% off. It was widely advertised that our rooms were 35% off and then would go back to normal rates following the promotion ending. please visit our instagram for confirmation of this. 1stPlaceAH

      Customer Answer

      Date: 08/07/2023

       
      Complaint: 20422566

      I am rejecting this response because: Yes that is right but before June they had already went up on the room then come August 4 u go up on the room again without any notice and any of the people on site and when one could pay they sent security to put u off the property. My Husband goes in at 6:00 in the morning to pay and they wouldn't let him and when he goes back at 9:00 to pay oh now its a different prices. It wasn't about me not paying it was about the property going up with any notice every other week. 

      Sincerely,

      *********************************

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.