Reviews

Review Details

• Review fromJean-Paul B

  Date: 10/06/2023

  1 star
  Traded my *** for a *** suv. I haven't had the vehicle a month and the water pump went out. I had to have it towed from my job. They took two days to come get it. Once it was received and repaired they told me I had to pay $600 before I could get my car back. I was told that because I drove off the lot and the car was operating that a water pump could go at anytime. I cannot understand how a water pump goes on a vehicle I've had less than 30 days, if it was serviced before it was sold.

• Review fromFathom O

  Date: 09/21/2023

  5 stars
  Discrimination Factor from ***********************, Government Has Provided Tax Credit Clean Vehicle with ********** of ******** & JD Power Exhibit 6 Payments to **************** I had to Call Police **********, He Never Sat Down to Go Over Payment Paperwork. ******************* President ********* ********** of ****************************************** Federal Registered OMB Public Law Under Paperwork Reduction Act ****

• Review fromLEE J

  Date: 07/03/2023

  1 star
  I purchase a 2022, 740 *** from Nalley BMW. When I was in the finance office I point blank told the finance manager that I wanted to transfer my current tag to my new vehicle. **** the finance person told me that I could not and gave me a temporary Ga tag. I had just purchase a 2 year ******* tag which had approximately 15 months left on it. When Nalley sent me my permanent year tag the tag person told me that **** should have transfer my ******* tag. And advised me when its time to renew ******* tag maybe a refund would be offered . ******* DMV told me no. I reached out to the sales manger of Nalley and I was told that its nothing he could do.

• Review fromJason H

  Date: 05/18/2023

  1 star
  ******* with the loaner car department is a smugg unprofessional man. I was extended a courtesy of a loaner car and I got a flat. I immediately called the service manger who is my contact person there. I left him a message saying to let me what I owe for the tire. Then I get a call from someone else from Nalley. That person told me that I was all set and they would take care of it. I asked if there was anything I needed to do and I was told NO I was all set. Then I get a call from ******* asking where he could send a payment link??!! There is ZERO communication. I went in and wanted to talk to *******. He was very rude and dismissive. He didnt even try to look into who called me and why they would say Im all set if I wasnt actually. After almost 2 decade of business and this is how I get treated!! Again, its so important to say this isnt about the cost of the tire, its about lack of communication, and then not honoring what another staff person said. By rights, i did owe for the tires. But dont tell me Im all set and then turn around the next day and want me to pay!

• Review fromRosetta B

  Date: 04/18/2023

  1 star
  If I could give 0 stars, I absolutely would. My ******************************************* my driveway without warning. A few months before the leak, a recall was done on my vehicle which was said to fix a coolant vent line. I was there that day for a brake fluid flush and the service consultant, *********************** told me I needed tires and would soon need brakes. I agreed to the brake fluid flush and tires as she was not going to let me leave without signing a waiver for the tires but I told her I would return for the recall as I did not have all day to spend at ***. She came back to me and stated that they had done the recall as well as the rest of the work which I didnt mind since I would not have to return for a second visit. Well, yesterday, my car had this catastrophic coolant leak and I was sent the repair cost today which totaled to be almost $3000. I was confused and called for clarification to be sure this was not a mistake on their part as I was told that the recall was to fix the coolant vent line. *********************** called me back and I told her I was confused as to why this was happening and why wasnt it seen when they were replacing the coolant vent line. She proceeded to state that THEY CAN ONLY SEE WHAT THEY CAN SEE and THE *** IS MANMADE and laughs. I didnt find anything funny and if you are attempting to get $3000 from me, the car being man made is a given and not funny at all. So I stated that is not a reason and she stated ***S BECOME OLD AND CRACKY AND THEY BREAK AND START TO LEAK. She was sarcastic and I found it to be extremely rude. Called several times to get the ** and finally got a call back from the Service Director who stated some of their consultants try and break the ice since they are dealing with a lot of money but some things are not ideal to say and every customer is different. I finally got an explanation from him about the repairs but I am still not comfortable or happy. I will no longer use this *** for anything. -0 STARS.

• Review fromtony j

  Date: 12/05/2022

  1 star
  I had a call from ***** *** of Decatur's that a customer car is at service department and need to be move ,As lean holder I said we are going to pick up the car and we pay for the bill , we got a bill and paid for it with our credit card . I send a tow truck to pick up the car . The service department did not give the key to tow truck driver and said we gave the key to the owner and we do not have any key . no one give a key to the owner of a car unless they pay for the bill . I call next day and talk to service manager and he said one of employee by mistake gave the key to the customer and no longer He is with the company . He said I can not help you any more . I ask for GM and spoke to Mr. ******* and explain everything , He said I couldn't help and do what ever you want to do , it is not professional from a service manager and especially from a Gm of a hug company to treat a customer like that , I thought he would say we made a mistake and we make a key and not saying do what ever you want to do.It is not possible for any dealer ship or regular mechanic shop to give the key to the customer unless **** is paid and they bring the car out and let them drive. be careful with this company I paid for diagnostic and and a battery $650 dollars and I find out even they do not put a battery on the car . I am so sorry for any one to give them a car to be repair and be sure you check the car if they put any new part . you do not paying for something that never put in on .